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The Norfolk Lodge Hotel

3.0 star property
Suburban hotel with indoor pool, near St. Helier Town Hall

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Norfolk Lodge Hotel

Exterior
Bar (on property)
Bar (on property)
Indoor pool, sun loungers
Exterior

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
  • Gym
  • 24/7 front desk
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Indoor pool and outdoor pool access
  • Fitness center
  • Room service
  • Terrace
  • 24-hour front desk
  • Front-desk safe
  • Laundry service
  • Luggage storage
  • Tour/ticket assistance
Feel at home
  • Children stay free
  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping
  • Coffee/tea maker

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Single Room

Single Room | Iron/ironing board, travel crib, free WiFi, bed sheets

Single Room

Highlights

Heating
Flat-screen TV
Private bathroom
Hair dryer
Coffee/tea maker
Electric kettle
Daily housekeeping
Wardrobe or closet
  • 118 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Double Room

Iron/ironing board, travel crib, free WiFi, bed sheets

Standard Double Room

Highlights

Heating
Free rollaway/extra beds
Flat-screen TV
Private bathroom
Hair dryer
Coffee/tea maker
Electric kettle
Daily housekeeping
  • 194 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Double or Twin Room

Double or Twin Room | Iron/ironing board, travel crib, free WiFi, bed sheets

Double or Twin Room

Highlights

Heating
Free rollaway/extra beds
Flat-screen TV
Private bathroom
Hair dryer
Coffee/tea maker
Electric kettle
Daily housekeeping
  • 194 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Family Room

Family Room | Iron/ironing board, travel crib, free WiFi, bed sheets

Family Room

Highlights

Heating
Flat-screen TV
Private bathroom
Hair dryer
Coffee/tea maker
Electric kettle
Daily housekeeping
Wardrobe or closet
  • 258 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed
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About the neighborhood

Map
Rouge Bouillon, St. Helier, Jersey, JE2 3UZ

What's nearby

  • St. Helier Town Hall - 11 min walk - 1.0 km
  • King Street - 13 min walk - 1.1 km
  • St. Helier Central Market - 14 min walk - 1.2 km
  • Port of Jersey - 20 min walk - 1.7 km
  • St. Helier Beach - 3 min drive - 2.3 km

Getting around

  • Jersey (JER) - 16 min drive
  • Guernsey (GCI) - 89 min drive

Restaurants

  • ‪The Adelphi Lounge - ‬9 min walk
  • ‪Bean Around The World - ‬12 min walk
  • ‪Bella Italia - ‬11 min walk
  • ‪spice of life - ‬13 min walk
  • ‪Mange Tout - Sand St - ‬13 min walk

About this property

The Norfolk Lodge Hotel

The Norfolk Lodge Hotel puts you just a 5-minute drive from Port of Jersey. After splashing around at the indoor pool, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. A fitness center and a terrace are other highlights. Fellow travelers love the helpful staff.

Languages

English

At a glance

Hotel size

  • 90 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
  • Late check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (15 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding, but may not be eligible for free breakfast
  • No cribs (infant beds)

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 8:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)

What to do

  • Beach nearby
  • Access to nearby outdoor pool
  • Access to nearby indoor pool
  • Bicycle rentals nearby
  • Kayaking nearby
  • Water skiing nearby

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Pool loungers

Facilities

  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
  • Fitness center
  • An indoor pool

Accessibility

  • Elevator
  • Elevator door width (inches): 31

Room amenities

Be entertained

  • Flat-screen television

Home comfort

  • Heating
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board (on request)

Sleep well

  • Travel crib
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping

Fees & policies

Renovations and closures

The property is closed between October 9 and April 3.

Pool, spa, & gym (if applicable)

  • Children under 14 years old are not allowed in the swimming pool or fitness facility without adult supervision

Policies

Guests can rest easy knowing there's window guards on site.

Also known as

Norfolk Lodge Hotel
Norfolk Lodge Hotel St. Helier
Norfolk St. Helier
Norfolk Hotel St. Helier
Norfolk Lodge Hotel Jersey/St. Helier
The Norfolk Lodge Hotel Hotel
The Norfolk Lodge Hotel St. Helier
The Norfolk Lodge Hotel Hotel St. Helier

Frequently asked questions

Is The Norfolk Lodge Hotel currently open?
The property is closed between October 9 and April 3.
Does The Norfolk Lodge Hotel offer free cancellation for a full refund?
Yes, The Norfolk Lodge Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at The Norfolk Lodge Hotel?
Yes, there's an indoor pool.
Are pets allowed at The Norfolk Lodge Hotel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at The Norfolk Lodge Hotel?
Yes, there's free self parking.
What are the check-in and check-out times at The Norfolk Lodge Hotel?
Check-in start time: 2:00 PM; Check-in end time: 10:00 PM. Check-out time is 10 AM.
What is there to do at The Norfolk Lodge Hotel and nearby?
Have fun with nearby activities like cycling, boat tours, and kayaking. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a fitness center and access to a nearby outdoor pool.
Are there restaurants at or near The Norfolk Lodge Hotel?
Yes, there's an onsite restaurant.
What's the area around The Norfolk Lodge Hotel like?
The Norfolk Lodge Hotel is a short 20-minute walk from Port of Jersey and 11 minutes' walk from St. Helier Town Hall.

Reviews

8.2

Very Good

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Exceptional

A perfect little gem in St Helier
Another wonderful stay. Staff were fabulous. Room clean and spacious. Food fabulous.
Stephen, 3-night business trip
Verified Hotels.com guest review

8/10 Very Good

I enjoyed my stay at the Norfolk Lodge with my family. It was a great location. It was easy to get to the bus station with regular services around the island.The hotel is central and would recommend for those wanting a budget stay. Breakfast was plentiful and staff attentive. Entertainment every night if that's your thing. Jersey is beautiful and would stay again if returning.
Wendy, 5-night family trip
Verified Expedia guest review

8/10 Very Good

The property itself and the welcome of guest is on point. Receptionist and cleaners made us feel welcome and engaged in conversation or initiate one in passing. Not disabled or those with mobility issues. Even after using lift, you will still need to climb a few steps to get onto the landing. The rooms are located on. I would avoid dinner if you are vegetarian or expect to have a three course meal. Its actuallly more of a buffet advertised as an alcarte menu. As a vegetarian i ate vegetables that are coocked by itself, well the ingredients to a sunday roast. Not worth the price if you eat halal food. You will have the same food as a veg for a ridiculous price for eating vegetables. Ambiance and music felt like being in an expensive restaurant but it didnt go well the service that was provided. Not even a welcome on the first day to how the 'buffet' worked but taken to seat and within 5 minutes asked what we wanted to eat. Anything that needs to be ordered from the kitchen is written down followed by trlling us where the plates are that dinner works like a buffet. Water poured, no drink menu given (unsure if there is drink served at all) and to get a refil during the end of dinner service is hard. That because of setting up room for dinner. Ambience felt as being on a conveyor belt where you seat, eat and go. Minimal contact with service staff who are busy clearing or setting up and seem annoyed when they are call them away srom whatever theyvl doing. Same experience at break
Wahid, 1-night family trip
Verified Expedia guest review

8/10 Very Good

The staff were excellent - professional, friendly, courteous, helpful and understanding. Always willing to help out and provide support when needed. The food was also to a high standard. The only downside to the hotel is that it is an old building so whilst the rooms are clean and tidy there are a lot of stairs in parts of the building which could causes issues for people with mobility problems although there are some easy access rooms avaialble.
Ian, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

We took our car the hotel was near the harbour in a good location, the main shops were in a short walk and so was the marina, lots of parking places at the hotel, main thing was the hotel the staff were excellent so helpfull no matter what problem you have they will sort it,they all were so professional, the food and choice was excellent all in all i couldn't fault it, i have'nt mensioned the swimming pool and the gym all in the price one good hotel and well run.
MICHAEL, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

We stayed for 4 nights and enjoyed ourselves. The hotel itself is a little tired but very clean. We went to the pool once and enjoyed it. The breakfast was great. The staff were all lovely and special mention to Irina at brekafast who was consistently especially lovely with us. We will return as/when we return to Jersey.
Michael, 4-night family trip
Verified Expedia guest review

8/10 Very Good

Decent option if staying in St Helier
We decided to stay at this hotel as it one of the cheapest in St Helier. Comfortable bedroom (1x double bed + 1x bunk bed for our kids), tidy and clean, same for the bathroom, excellent shower. We used the swimming pool 1 day as the weather was bad, the water was cool, it could have been a bit warmer. The staff (reception and breakfast) was overall polite and fairly pleasant to deal with. The majority of people during our stay were pensioners, there was only 1 other family with young children like us, we stayed here during the end of May school holidays, so I assume that outside the school holidays all guests are usually pensioners. The breakfast buffet was not bad at all, with sweet and savoury options, the only thing I didn't like was that (like in many other hotels and restaurants) the cutlery, the glasses and the plates were smelling of egg, which I find disgusting and it's something I can't ignore, so I had to walk to the nearest toilets and wash everything before usage. The hotel is overall slightly outdated like other people have also noticed, however it didn't bother us. It takes about 15 minutes on foot to reach the central area of St Helier.
MARCO, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Atul, 3-night trip
Verified Expedia guest review

8/10 Very Good

The staff are all very friendly and helpful. The room was A nice size unfortunately it was very noisy with traffic at night even with the windows closed. The bathroom is extremely bright as there is no blinds to block the sun out. It is not very good for disabled people as there are lots of stares. Saying that I would recommend. .
Joanna, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Worth a stay.
Room was a bit dated. 1 solitary pucture on the wall. But it is the Channel Islands and it's either excellent or there is a big drop in style and standards regarding rooms. The staff, food and othe amenities were excellent.
Steve, 5-night business trip
Verified Hotels.com guest review

10/10 Exceptional

hotel staff very polite and helpful
Kenneth, 7-night romance trip
Verified Expedia guest review

4/10 Fair

Booked twin and had double. Carpet wet Shower/bath plumbing hot from cold tap and vice versa. furniture basic. No bottled water or fridge. Staff pleasant.
Anne, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Family trip to Jersey.
The Norfolk Lodge Hotel was everything we expected it to be. We had a family room with a double bed and bunk beds. The room was quiet and comfortable. We had tea and coffee making facilities in the room. The breakfasts were great. There was a good selection of hot and cold food. They even allowed us to have an early breakfast at 5.30am on the last day, due to an early flight. There was free parking on site. The location was good, and we could walk into St Helier. The hotel was a little dated, but it was kept clean. There was a swimming pool at the hotel, with towels available. The hotel staff were all very friendly. We enjoyed our stay, and we would return to this hotel.
Nicola, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Very enjoyable stay. Helpful and friendly staff.
Stephen, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Karan, 4-night trip
Verified Expedia guest review

8/10 Very Good

Nice hotel but a bit dated.
David, 3-night trip
Verified Hotels.com guest review

8/10 Very Good

3 star rating is about right, very clean, staff very friendly and helpful, restaurant and food was good, a nice bar area but could get noisy with the "Entertainment". Nice warm indoor pool area. The only draw back is there are a lot of stairs and only one lift that doesn't serve all areas. If you have a mobility problem then make sure you ask for a room that is accessible by lift. The rooms themselves are a bit dated and could do with being refreshed, having said that, our room was very clean with a very comfortable bed.
Peter Terence, 4-night family trip
Verified Expedia guest review

8/10 Very Good

S, 1-night trip
Verified Hotels.com guest review

6/10 Good

No fridge in the bedroom. No air conditioning. Floor boards very creaky. Noisy traffic.
Eric, 5-night romance trip
Verified Expedia guest review

6/10 Good

Peter, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Mini Break.
We stayed here for 3 nights while we were on Jersey and this was just what we wanted. The staff we very friendly and very helpful and we would stay here again if on the Island.
Robert, 3-night trip
Verified Hotels.com guest review

6/10 Good

Hotel was nice but just needs a tidy up. Seems to be a hotel for the older generation. A good walk to the town from the hotel but overall no complaints
Andrew, 4-night trip with friends
Verified Expedia guest review

6/10 Good

Elisabetta, 1-night trip
Verified Expedia guest review

8/10 Very Good

Our short holiday break.
The Hotel is traditional or conventional in its provision of services provided- not flash nor dowdy. Suits a mature clientele though there are steps within the building requiring consideration by anybody with mobility issues. Pleasant enough stay for a brief get away holiday or break.
Richard, 4-night trip
Verified Hotels.com guest review

8/10 Very Good

Howard, 5-night trip
Verified Expedia guest review

General property information

Travelers Say
"The bathroom was small, but was clean, had a good hot shower and very soft towels, free toiletries."
Reasons to Book
Property Cleanliness & Great Location
Check-In Time
2:00 PM
Check-Out Time
10:00 AM