Walked in to reception area at 4:15 - the women at the desk were working on something, did not acknowledge our arrival, even to say to hold on a moment. Nothing. Then when one finally looked up, blankly stared. I had to ask, is this the place to check in. She said, "For dinner?" I said, "No, for the hotel." No welcome, no where did you travel from, how are you...anything. Ok, so service not a high point I thought. Then I asked about dinner and pool hours. She was almost combative when she asked our teenage children's ages and said that the pool was closed for them today, but would be open from 9-10 am and 2-4pm. Then without my asking she said, it was clearly stated in the information emailed during booking - ok, that's fine. But it was the combative tone and strange manner that had me instantly regretting the booking.
Then we saw the room - it was clean and simply furnished, but by no means a boutique experience - like a creaky summer camp cabin with low ceilings in the bedrooms and wood stairs that sounded like construction when the family next door came in. The walls were thin - snoring next door, crying kids, conversation level noise. I do have to mention the bathroom had an unpleasant airplane restroom smell to it as well. Just as we accepted our fate of the no "spa" hotel experience - the dog in the adjacent room started barking. The Hotell Mossbylund looked good in the pictures, but wasn't close to meeting our expectations.