Enjoy your visit to Kitami with a stay at Lake Saroma Tsuruga Resort. Guests looking for a bite to eat can check out La mer, one of 2 restaurants, which serves Fusion cuisine. Other highlights include a bar/lounge, a steam room, and a garden.
Languages
English, Japanese
At a glance
Hotel size
68 units
Arranged over 4 floors
Arriving/Leaving
Check-in start time: 3 PM; Check-in end time: 7:00 PM
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is 10 AM
Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:30 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Please contact the property in advance if arriving after 7:30 PM in order to arrange dinner service.
Required at check-in
Credit card required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
No cribs (infant beds)
Pets
Pets allowed (dogs only, 1 total, up to 11 lbs per pet)*
Service animals welcome
Specific rooms only, restrictions apply*
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free onsite self parking
Free onsite valet parking
Electric vehicle charging point on site
Other information
Smoke-free property
Property amenities
Food and drink
2 restaurants
Bar/lounge
Coffee shop
Coffee/tea in a common area
What to do
Hot springs
Pool table
Table tennis
Bicycle rentals nearby
Hiking/biking trails nearby
Working away
Computer station
Services
24-hour front desk
Tour/ticket assistance
Laundry facilities
Free newspapers in lobby
Luggage storage
Bicycle rentals
Facilities
1 building/tower
Safe-deposit box at front desk
Garden
Library
Fireplace in lobby
Steam room
Banquet hall
Accessibility
Elevator
Wheelchair-accessible path to elevator
Room amenities
Be entertained
32-inch LCD TV
Digital TV channels
Home comfort
Air conditioning and heating
Electric kettle
Slippers
Sleep well
Premium bedding
Freshen up
Bidet
Free toiletries
Hair dryer
Towels
Stay connected
Free WiFi
Food and drink
Refrigerator
Free tea bags/instant coffee
More
Daily housekeeping
In-room safe
Special features
Spa
Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen). This service features separate men and women areas. There are hot springs on site.
Dining
La mer - This buffet restaurant specializes in Fusion cuisine.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of JPY 3300 per pet, per night
Policies
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
Only registered guests are allowed in the guestrooms.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and cash.
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Guests traveling with a service animal must contact the property prior to arrival.
Also known as
Lake Saroma
Lake Saroma Tsuruga Kitami
Lake Saroma Tsuruga Resort Kitami
Lake Saroma Tsuruga Resort Kitami
Lake Saroma Tsuruga Kitami
Lake Saroma Tsuruga
Resort Lake Saroma Tsuruga Resort Kitami
Kitami Lake Saroma Tsuruga Resort Resort
Resort Lake Saroma Tsuruga Resort
Lake Saroma Tsuruga Kitami
Saroma Tsuruga Resort Kitami
Lake Saroma Tsuruga Resort Resort
Lake Saroma Tsuruga Resort Kitami
Lake Saroma Tsuruga Resort Resort Kitami
Frequently asked questions
Does Lake Saroma Tsuruga Resort offer free cancellation for a full refund?
Yes, Lake Saroma Tsuruga Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Lake Saroma Tsuruga Resort?
Yes, dogs are welcome, with a limit of 1 total and maximum weight of 11 lbs per pet. There's a charge of JPY 3300 per pet, per night. Service animals are exempt from fees.
Is parking offered on site at Lake Saroma Tsuruga Resort?
Yes, there's free self and valet parking. Electric vehicle charging is available.
What are the check-in and check-out times at Lake Saroma Tsuruga Resort?
Check-in start time: 3 PM; Check-in end time: 7:00 PM. Check-out time is 10 AM.
What is there to do at Lake Saroma Tsuruga Resort and nearby?
Have fun with nearby activities like cycling and hiking. Additional recreation onsite includes hot springs. Enjoy amenities like a steam room and a garden.
Are there restaurants at or near Lake Saroma Tsuruga Resort?
Yes, there are 2 onsite restaurants, featuring Fusion cuisine.
What's the area around Lake Saroma Tsuruga Resort like?
Lake Saroma Tsuruga Resort is located on the waterfront, a short 13-minute walk from Abashiri Quasi-National Park.
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.8/10
Cleanliness
8.8/10
Staff & service
9.0/10
Amenities
8.2/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
8/10 Very Good
Nov 6, 2024
Everything about the hotel was extremely good and overall the service was good, except the last day at breakfast the staff were not as helpful. Our room was spacious with great views and it was a good hotel as a base for touring, my only issue was the breakfast finished at 8:30 - that is too early when on holiday!!
Alan
Alan, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
Jun 25, 2024
Tow Choon
Tow Choon, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Jun 17, 2024
THOMAS
THOMAS, 1-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
Jun 2, 2021
THOMAS
THOMAS, 1-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
Jul 18, 2019
Relaxing Onsen and great food selection.
Onsen and great food selection for breakfast. We missed dinner by 15mins due to the long drive.
Jacquelyn
Jacquelyn, 1-night family trip
Verified Hotels.com guest review
6/10 Good
May 27, 2019
Not valueable for money
My stay with 2 meals but quite disappointed with the food they provided. In this price we paid for should be able to get better food and service.
En Na
En Na, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
May 13, 2019
I love dinner and the onsen. The staffs are polite and very kind : ) If I come back again I hope to see the red carpet, It ‘s good view.
Verified traveler
1-night family trip
Verified Expedia guest review
10/10 Exceptional
Feb 7, 2018
Fantastic service, with very kind and helpful staff. Facilities are slightly dated but clean and well maintained. Breathtaking view of the lake from the room, wonderful hot springs. Location is quite remote, but everything is available on-site. Highly recommended.
Verified traveler
2-night romance trip
Verified Hotels.com guest review
10/10 Exceptional
Jan 17, 2018
Nice staff
Nice staff, Delicious dinner & breakfast, Good Onsen.
Niruslan
Niruslan, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Jun 12, 2017
Nice hotel
The location a bit far. The hotel staff are polite and provide good service. The tatami room very nice for 4 of us to stay. Nice lake view . Breakfast and dinner provided nice but choose limited.
Verified traveler
1-night trip
Verified Expedia guest review
8/10 Very Good
Jun 4, 2017
Excellent homely service
Excellent personalized check in service, with great food for the half board, especially the huge and fresh sashimi platter that came with the dinner, was a great surprise. The room we had has an awesome view and the concierge staff was very helpful with luggages and all. Awesome service!
Verified traveler
1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
May 18, 2017
We opted for a tatami room for two nights and were given a lake view room which had 2 big glass windows offer nice scenery. The room was spacious for 4 adults and one baby. They serve nice dinner and breakfast. Onsen is well maintained and clean, especially the outdoor one. There's no shopping or amenities at its surrounding area. If you purely look for a relaxing stay, hotel Saroma is one of the options.
Patrick
Verified Hotels.com guest review
10/10 Exceptional
Aug 29, 2016
Great stay!
Great hotel, excellent service, delicious food buffet style, efficient and friendly staff. Nice onsen in and outside. A very pleasant treat in northern Hokkaido, a place to coke back to!
Roderick
Verified Hotels.com guest review
8/10 Very Good
Jun 23, 2015
Great view
The view with the lake was fantastic. Came with a telescope for bird-watching. 1st floor onsen was great and the resort is equipped with ping pong tables, pool table and other games in the games room which was fun. Food was extensive but average, though the soft serve ice cream was the best I have ever eaten. Very relaxing stay though there is not much to do in the area. The view made the drive worth it.
Gershon
Verified Hotels.com guest review
8/10 Very Good
Apr 25, 2015
Remote hotel
Nice hotel to relax in with great views, by the lake. Room is clean and spacious..hotel is bit dated including the onsens. Not much to do around the area and no shops or restaurants nearby within walking distance