We liked the staff, especially Christina, who treated us very nicely, responded to questions to the best of their ability, and was pleasant and welcoming. The breakfast was awesome. The windows from some rooms and breakfast area overlook the Eiger Mountain and the Glacier. Our room did not. Amenities within the room can be improved. The shower curtain was too small and made it difficult to prevent splashing of water outside. One other problem is the steep slope to get to the bus station. For an elderly or disabled person, this could present a problem. Overall, we enjoyed staying at this hotel in Grindelwald.