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Pacific Palace Hotel

3.5 star property
Hotel with 2 restaurants, near Harbour Bay Ferry Terminal

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Pacific Palace Hotel

Exterior
Interior entrance
Poolside bar
Deluxe Twin, 2 Single Beds | Minibar, in-room safe, desk, soundproofing
Front of property

Reviews

7.8 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Airport transfer
    Airport transfer
  • Pool
    Pool
  • Spa
    Spa
  • Non-smoking
    Non-smoking
  • Gym
    Gym
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • 2 spa tubs
  • Nightclub
  • Health club
  • Sauna
  • Steam room
  • Children's pool
  • Pool bar
  • 24-hour room service
  • Business center
Feel at home
  • Children's pool
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
The price is $46
includes taxes & fees
$41 per night
Nov 19 - Nov 20

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Cabin Twin, 2 Single Beds

Cabin Twin, 2 Single Beds | Minibar, in-room safe, desk, soundproofing

Cabin Twin, 2 Single Beds

Highlights

Soundproofed
Air conditioning
TV
Private bathroom
Hair dryer
Bidet
Minibar
Coffee/tea maker
  • Sleeps 2
  • 2 Twin Beds

View all photos for Cabin 1 Queen Bed

Cabin 1 Queen Bed | Minibar, in-room safe, desk, soundproofing

Cabin 1 Queen Bed

Highlights

Soundproofed
Air conditioning
TV
Private bathroom
Hair dryer
Bidet
Minibar
Coffee/tea maker
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Triple

Deluxe Triple | Minibar, in-room safe, desk, soundproofing

Deluxe Triple

Highlights

Soundproofed
Air conditioning
TV
Private bathroom
Hair dryer
Bidet
Minibar
Coffee/tea maker
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Deluxe Twin, 2 Single Beds

Deluxe Twin, 2 Single Beds | Minibar, in-room safe, desk, soundproofing

Deluxe Twin, 2 Single Beds

Highlights

Soundproofed
Air conditioning
TV
Private bathroom
Hair dryer
Bidet
Minibar
Coffee/tea maker
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Suite

Executive Suite | Minibar, in-room safe, desk, soundproofing

Executive Suite

Highlights

Soundproofed
Air conditioning
TV
Private bathroom
Hair dryer
Bidet
Minibar
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King

Deluxe King | Minibar, in-room safe, desk, soundproofing

Deluxe King

Highlights

Soundproofed
Air conditioning
TV
Private bathroom
Hair dryer
Bidet
Minibar
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Triple Room

Minibar, in-room safe, desk, soundproofing

Deluxe Triple Room

  • Sleeps 3
  • 1 Twin Bed and 1 Queen Bed

View all photos for Cabin Twin Room

Hair dryer, slippers, towels

Cabin Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Cabin Double Room

Minibar, in-room safe, desk, soundproofing

Cabin Double Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room

Minibar, in-room safe, desk, soundproofing

Deluxe Double Room

  • Sleeps 2
  • 1 Queen Bed

Executive Suite

  • Sleeps 2
  • 1 King Bed

Deluxe Twin Room

  • Sleeps 2
  • 2 Twin Beds

Similar properties

Lobby
Planet Holiday Hotel & Residence
Pool
Spa
Airport transfer
Free parking
8.2 out of 10, Very Good, (257)
The price is $41
includes taxes & fees
$37 per night
Nov 19 - Nov 20
Planet Holiday Hotel & Residence
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About the neighborhood

Map
JL Duyung Sei Jodoh, Batam, Batam Island, 29432

What's nearby

  • Harbour Bay Ferry Terminal - 14 min walk
  • Nagoya Hill Mall - 18 min walk
  • Grand Batam Mall - 3 min drive
  • BCS Mall - 4 min drive
  • Batam Centre Ferry Terminal - 8 min drive

Getting around

  • Batam Batu Besar (BTH-Hang Nadim) - 26 min drive
  • Singapore Changi Airport (SIN) - 14.1 miles/22.7 km
  • Seletar Airport (XSP) - 20.8 miles/33.4 km
  • Airport shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)

Restaurants

  • ‪Top 21 Resto & Lounge - ‬9 min walk
  • ‪Morning Bakery Harbour Bay - ‬8 min walk
  • ‪Golden Palace - ‬1 min walk
  • ‪McDonald's - ‬9 min walk
  • ‪Martabak Har - ‬9 min walk

About this property

Pacific Palace Hotel

Pacific Palace Hotel features a nightclub and puts you within a 15-minute walk of Harbour Bay Ferry Terminal. You can visit the spa to be pampered with massages, facials, or aromatherapy, and Athena Restaurant, one of 2 restaurants, serves breakfast, lunch, and dinner. Other features include a poolside bar, a health club, and a fitness center.

Languages

Chinese (Mandarin), English, Indonesian

At a glance

Hotel size

  • 180 rooms

Arriving/Leaving

  • Check-in time starts at 3:00 PM
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired internet access in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle*
  • Ferry terminal shuttle*

Offsite

  • Shopping center shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • 24-hour room service

Traveling with children

  • Children's pool
  • Grocery/convenience store

Working away

  • Business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Health club
  • Full-service spa
  • Nightclub
  • 2 spa tubs
  • Sauna
  • Steam room
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • Television

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Slippers
  • Iron/ironing board

Sleep well

  • Soundproofed rooms

Freshen up

  • Private bathroom
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Adorabella Massage. Services include facials, body scrubs, and body treatments. The spa is equipped with a spa tub. A variety of treatment therapies are provided, including aromatherapy.

Dining

Athena Restaurant - This restaurant serves breakfast, lunch, and dinner. Open 24 hours.
Neptune Lounge - Onsite lobby lounge. Open daily.
Golden Palace - This restaurant serves lunch and dinner. Open daily.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Shopping center shuttle service is offered for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Guests can rest easy knowing there's a fire extinguisher, a security system and a first aid kit on site.
This property accepts credit cards, debit cards and cash.

Also known as

Hotel Pacific Palace
Pacific Palace Hotel Batam
Pacific Palace Batam
Pacific Palace Hotel
Pacific Palace Hotel Batam
Pacific Palace Hotel Hotel
Pacific Palace Hotel Batam
Pacific Palace Hotel Hotel Batam

Frequently asked questions

Does Pacific Palace Hotel offer free cancellation for a full refund?
Yes, Pacific Palace Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Pacific Palace Hotel?
Yes, there's a children's pool.
Are pets allowed at Pacific Palace Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Pacific Palace Hotel?
Yes, there's free self parking.
Is airport shuttle service offered by Pacific Palace Hotel?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Pacific Palace Hotel?
You can check in starting at 3:00 PM. Check-out time is noon.
What is there to do at Pacific Palace Hotel and nearby?
Pacific Palace Hotel has a nightclub and a spa, as well as a steam room.
Are there restaurants at or near Pacific Palace Hotel?
Yes, there are 2 onsite restaurants.
What's the area around Pacific Palace Hotel like?
Pacific Palace Hotel is a short 14-minute walk from Harbour Bay Ferry Terminal and 18 minutes' walk from Nagoya Hill Mall.

Reviews

7.8

Good

7.8/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

7.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Lynette, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Frankie, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

It’s like going home….
I hv always been impressed with their level of service and staff’s attitude. They go way out to make sure guest hv a great home like experience. Thank you!!
Frankie, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great stay as usual!
I hv been staying here in my last few visits, the staff is extremely hospitable and friendly. They upgraded my room because Inam a frequent customer which is much appreciated. AC is cold enough and the only feedback for management is consider sound proofing windows for the outside facing rooms.
Frankie, 2-night trip
Verified Hotels.com guest review

8/10 Very Good

ROOM is big enough.
KENTARO, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Verified Expedia guest review

6/10 Good

Room 713
The window view of Room 713 is blocked by the lift structure visually. I was told by the front desk staff that there is no other rooms available on that night of our arrival on 22 September. We have to bear with the "no window view" until we check out of the hotel. This is the second time we stay at Pacific Palace Hotel and will be the last time. It is confusing that I have reserved 4 rooms online at a month ago and fully paid, so the hotel management failed to arrange a better room for us. The hotel staff told me that I should find out in my own capacity about the living condition of Room 713 before booking online. Please tell me how the hell should I know i have been allotted to Room 713 and also the living condition of Room 713 where my source of information comes only from the illustrations of the hotel website? Should not the hotel management be responsible in looking at Room 713 and other rooms affected by the lift structures?
Andy, 1-night trip with friends
Verified Hotels.com guest review

6/10 Good

Room 713
This is our second time staying at Pacific Palace Hotel. I recommended this hotel to my friends as we will be visiting Batam again on the weekend of 22 - 23 September. So a month ago, I booked 4 rooms for the group. On arrival, we were told by the counter staff that Room 713's window is visually blocked by the lift structure. So my colleague who stayed in that room has to shut down the window at all time. We asked for a change of room but was told that all rooms were taken up. Can the hotel management look into this issue of Room 713 and all other vertical and corresponding rooms? It was a killing joy for guests who have to put up with such living conditions. This will be the last time we are staying at Pacific Palace Hotel.
Andy, 1-night trip with friends
Verified Hotels.com guest review

2/10 Poor

Andy, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

KENTARO, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Pacific Hotel Batam
Peter, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

.
SUDHAKAR, 1-night trip
Verified Expedia guest review

6/10 Good

Curtains need to change to blackout ones as the sunlight really shine through the existing curtains when we sleep
JEFF, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Andy, 2-night trip
Verified Hotels.com guest review

6/10 Good

Seah, 2-night trip
Verified Hotels.com guest review

6/10 Good

Quite run down hotel. Cleanliness need to improve, towel are not clean
Verified Expedia guest review

8/10 Very Good

Zaw, 2-night trip
Verified Expedia guest review

8/10 Very Good

Unique design.
SOON, 1-night trip with friends
Verified Expedia guest review

8/10 Very Good

We are happy with the stay
Candy, 1-night trip with friends
Verified Hotels.com guest review

6/10 Good

Food & ambiance was worse, the room was big but run down with the price, not worth it.
2-night family trip
Verified Expedia guest review

10/10 Exceptional

Great place to stay, peaceful enviroment staff are friendly
2-night trip with friends
Verified Expedia guest review

8/10 Very Good

room was okay. was upgraded, room had an extra bed. would have preferred a smaller room.
2-night trip
Verified Expedia guest review

8/10 Very Good

2Day1Nite Stay
Design of the hotel unique, like staying on a cruise ship. Conveniently located near Seafood restaurants and shopping mall. Room is dated though but clean. The kerb near the shower area is too low and water is splashing out to the toilet bowl area when showering. Just a note, the air in the room is a bit stale would be good if there's room freshner. Staff very friendly and helpful.
Connie, 1-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Booked Cabin Room for 4 room they upgrade all the room to Deluxe, but 2 of the room not ready when we check in.
1-night family trip
Verified Expedia guest review

6/10 Good

The bedsheet was not changed and smells pee.
1-night trip with friends
Verified Hotels.com guest review