Cypress House Hotel, Key West

Muy bien, nos atendieron muy bien. El único problema que no hay ascensor y nos toco una habitación en segundo piso

For $450 a night, I expected better. First, I reserved my two night stay for November seven months in advance, and was charged one of the two nights up front. Then, a week before my stay, I received an email that I was unceremoniously being relocated to a "sister" hotel, the Lighthouse Court, due to "renovations" at Cypress House. Really? They didn't know about these "extensive" renovations back in April? While Lighthouse Court isn't poorly located, it's NOT as well located as Cypress House, and with only a week's notice, I had no choice but to accept their last minute substitution. Upon arrival, I was informed that I could park on the street for free (good luck!), or in a private lot two blocks away (for an additional $20/night fee, plus tax, of course). The room itself was clean & air conditioned, but TINY. Don't plan on spending any time in there other than sleeping or showering. The staff was friendly, and took good care of my friend, (for whom the trip was in honor of), & for that I'm grateful. In short, know what you're getting for your money, and prepare yourself for a bait-and-switch, just in case.

We were relocated to the Lighthouse Court Hotel because the Cypress was being renovated. We enjoyed our stay very much, especially the afternoon singer-songwriters sessions. We’re told this is the last year for that because the property has been sold. That’s such a shame! I hope they don’t change it too much. So quaint and intimate.

I booked my stay 6 months in advance with this hotel and they cancelled on me 4 weeks prior to my arrival due to " renovations". I was supposed to stay during Fantasy Fest and it would have been the perfect location. I had to rebook somewhere else and the only other place on this side of town was much more expensive. Then, while I was in Key West, someone from the hotel called me to find out when I was arriving. I was livid to say the least.They were NOT doing renovations. I have no idea if this hotel is nice since they cancelled my reservation a month outside of my stay.

So we were called about 30 days before check in and informed that the entire resort was closed for reno and switched to Lighthouse. Not true as we went by and saw people there and a Vacancy sign. Lighthouse unit #30 appeared to be updated BUT the entry flooring had a large sunken area that had a small mat over it and would push downwards. The bathroom although newer, was terrible. Shower door had a LARGE gap and wasn’t level or even. Shower floor tile didn’t meet walls. Shower walls had many areas of missing grout. Top right when facing controls, walls didn’t join and can insert finger. Vanity, wall didn’t meet countertop. Missing caulking and open spaces. Left side near frosted glass was bubbled and walls were separating. Loudest AC I’ve even encountered and made it impossible to watch TV or listen to music. While in the pool one day (6ft from room door) we watched an employee try to peer through frosted glass next to door while she ate. Terrible towels. Pool bar, we had a great male bartender one day and other days a very unfriendly female with European accent. Even though CC was charged for incidentals, they won’t let you charge drinks to the room she said. The General Manager of this property (Lighthouse) should be removed and replaced by someone that knows how a hotel should be run. Very poor overall.