No 5016 Shennan Road East, Luoho Distr., Shenzhen, Guangdong, 518001
What's nearby
Shenzhen Grand Theater - 5 min walk - 0.5 km
Shenzhen Museum - 15 min walk - 1.3 km
Huaqiangbei - 2 min drive - 1.3 km
Dongmen Pedestrian Street - 3 min drive - 2.7 km
Luohu Port - 3 min drive - 3.0 km
Getting around
Shenzhen Intl. Airport (SZX) - 38 min drive
Hong Kong International Airport (HKG) - 56 min drive
Shenzhen Station - 3 min drive
Sungang Railway Station - 4 min drive
Hong Kong Lok Ma Chau Station - 7 min drive
Hongling Station - 11 min walk
Grand Theater Station - 13 min walk
Hongling South Station - 16 min walk
Restaurants
Heytea - 4 min walk
顺德佬天心酒楼 - 5 min walk
新灯火烧烤 - 4 min walk
木屋烧烤 - 5 min walk
深圳文艺会堂 - 7 min walk
About this property
The St. Regis Shenzhen
When you stay at The St. Regis Shenzhen, you'll be just a 5-minute drive from Huaqiangbei and Dongmen Pedestrian Street. You can grab a bite to eat at one of the 3 restaurants and visit the spa to be pampered with hot stone massages, body wraps, or aromatherapy. Other highlights at this luxurious hotel include 2 bars/lounges, an indoor pool, and a 24-hour health club. Fellow travelers love the helpful staff. Public transportation is just a short walk: Hongling Station is 11 minutes and Grand Theater Station is 13 minutes.
Languages
Chinese (Cantonese), Chinese (Mandarin), English, French, Italian, Russian, Spanish
At a glance
Hotel size
290 rooms
Arranged over 100 floors
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18
Check-out time is noon
Contactless check-out available
Late check-out subject to availability
Special check-in instructions
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free onsite self parking
Wheelchair-accessible parking on site
Electric vehicle charging point on site
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
3 restaurants
2 bars/lounges
Coffee shop
Coffee/tea in a common area
Private dining
24-hour room service
Snack bar/deli
Water dispenser
Traveling with children
Children stay free (see details)
Children's pool
Toys
Children's books
What to do
Fitness classes
Yoga classes
Working away
Business center
Meeting rooms
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Free newspapers in lobby
Luggage storage
Multilingual staff
Porter/bellhop
Romance packages
Facilities
Built in 2011
Safe-deposit box at front desk
Garden
Terrace
Library
24-hour health club
An indoor pool
Full-service spa
Spa tub
Sauna
Massage/treatment rooms
At least 80% of food locally-sourced
At least 80% organic food
Vegan dining options
Vegetarian dining options
Humane treatment of captive wild animals
Local artist showcase
Local culture & ecosystem education
Double-glazed windows
At least 80% lighting from LEDs
Comprehensive food waste policy
Comprehensive recycling policy
No plastic soda bottles
No plastic coffee stirrers
No plastic drinking straws
Reusable cups only
Reusable tableware only
Banquet hall
Accessibility
Wheelchair-accessible bathroom vanity
Braille/raised signage
Elevator
Wheelchair accessible
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Wheelchair-accessible registration desk
Wheelchair-accessible spa
Wheelchair-accessible pool
Wheelchair-accessible fitness center
Wheelchair-accessible business center
Wheelchair-accessible restaurant
Visual alarms in hallways
Closed captioned TV
Lowered electrical outlets in bathroom
Lowered peephole/view port in door
Low-height counter/sink
Height-adjustable showerhead
Grab bar near toilet
Grab bar in bathtub
Lever door handles
Room amenities
Be entertained
iPad
46-inch LCD TV
Digital TV channels
Pay movies
Home comfort
Air conditioning
Minibar
Coffee/tea maker
Electric kettle
Bathrobes and slippers
Children's slippers
Iron/ironing board
Washer and dryer
Window screens
Sleep well
Hypo-allergenic bedding
Pillow menu
Down comforter
Blackout drapes/curtains
Soundproofed rooms
Turndown service
Premium bedding
Pillowtop mattress
Free crib/infant bed
Rollaway/extra bed (surcharge)
What to enjoy
Private indoor spa tub
Freshen up
2 bathrooms
Deep soaking bathtub
Separate bathtub and shower
Rainfall showerhead
Designer toiletries
Hair dryer
Towels
Stay connected
Desk
Free newspapers
Free WiFi
Phone
Electrical adapters/chargers
Food and drink
Free bottled water
Reusable coffee/tea filters
More
Daily housekeeping
In-room safe (laptop compatible)
Connecting/adjoining rooms available
Eco-friendly cleaning products provided
Energy-saving switches
LED light bulbs
Recycling
Water-efficient showers only
Water-efficient toilets only
Guidebooks/recommendations
Local maps
Restaurant dining guide
Special features
Spa
Iridium Spa has massage/treatment rooms. Services include hot stone massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy.
Dining
Decanter - This bar specializes in local and international cuisine.
Malt - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.
St. Regis Bar/The Drawing - This lobby lounge specializes in Fusion cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.
Elba Italian Restaurant - This theme restaurant specializes in Italian cuisine and serves lunch and dinner. Reservations are required. Open daily.
Social All Day Dining - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Reservations are required. Open daily.
Fees & policies
Refundable deposits
Deposit: CNY 1000 per night
Optional extras
Buffet breakfast is offered for an extra charge of approximately CNY 268 per person
Late check-out can be arranged for an extra charge (subject to availability)
Children & extra beds
Rollaway beds are available for CNY 350.0 per day
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property uses a grey water recycling system and eco-friendly cleaning products.
Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit and window guards on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards, mobile payments and cash.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
Also known as
Shenzhen St. Regis
St. Regis Shenzhen
St. Regis Shenzhen Hotel
The St. Regis Shenzhen Hotel
The St. Regis Shenzhen Shenzhen
The St. Regis Shenzhen Hotel Shenzhen
Frequently asked questions
Does The St. Regis Shenzhen offer free cancellation for a full refund?
Yes, The St. Regis Shenzhen does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at The St. Regis Shenzhen?
Yes, there's an indoor pool and a children's pool.
Are pets allowed at The St. Regis Shenzhen?
Sorry, pets aren't allowed.
Is parking offered on site at The St. Regis Shenzhen?
Yes, there's free self parking. Electric vehicle charging is available.
What are the check-in and check-out times at The St. Regis Shenzhen?
Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-out is available.
What is there to do at The St. Regis Shenzhen and nearby?
Onsite recreation at The St. Regis Shenzhen includes fitness classes and yoga. Indulge in a treatment at the spa and soothe your senses in the spa tub. The St. Regis Shenzhen also has 2 bars, an indoor pool, and a 24-hour health club, as well as a sauna and a garden.
Are there restaurants at or near The St. Regis Shenzhen?
Yes, there are 3 onsite restaurants, featuring local and international cuisine.
Does The St. Regis Shenzhen have rooms with private spa tubs?
Yes, each room has a private indoor spa tub and a deep soaking bathtub.
What's the area around The St. Regis Shenzhen like?
The St. Regis Shenzhen is located on the Strip in Luohu, a short 5-minute walk from Shenzhen Grand Theater and 15 minutes' walk from Shenzhen Museum.
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.2/10
Cleanliness
9.2/10
Staff & service
8.8/10
Amenities
9.2/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
10/10 Exceptional
Dec 3, 2024
Omar
Omar, 2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 19, 2024
Wonderful night
Our stay was fabulous. The room was overwhelmingly good.
Verified traveler
1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 19, 2024
Verified traveler
3-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 31, 2024
Best stay in ahenzhen
Nice view great service excellent breakfast
Anita
Anita, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 21, 2024
Very impressive hotel. Great breakfast
Christina
Christina, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
May 22, 2024
Outstanding hotel and service.
Stephanie
Stephanie, 1-night business trip
Verified Expedia guest review
10/10 Exceptional
May 16, 2024
All of the staff were very friendly and accommodating. It was such a pleasant stay.
Michael
Michael, 2-night business trip
Verified Expedia guest review
10/10 Exceptional
Mar 8, 2024
Couple getaway to Shenzhen
Super friendly and helpful staff. Room is very clean and neat, very good breakfast, amazing views from the top floors of one of Shenzhen’s highest building. We enjoy our stay and are looking forward to coming back soon again.
Ralph
Ralph, 1-night trip
Verified Hotels.com guest review
4/10 Fair
Feb 29, 2024
Very inconvenient to get in and out of the hotel !
LAU BOCK
LAU BOCK, 4-night trip
Verified Expedia guest review
10/10 Exceptional
Jan 9, 2024
Absolutely the finest 5-Star hotel in Shenzhen! Outstanding staff, with an impeccable butler service. Don't miss the scrumptious morning, and evening buffet. So many international dishes, which are prepared with the highest of standards!
Access to the metro is a snap, and it is beneath the King Key building. One never has to go outside to ride the system.
This is my only choice of properties when my travels bring me to Shenzhen!
Peter
Peter, 3-night business trip
Verified Orbitz guest review
10/10 Exceptional
Dec 5, 2023
An incredible 5-Star hotel!
Just amazing!!!
Peter
Peter, 5-night trip
Verified Orbitz guest review
10/10 Exceptional
Nov 21, 2023
staff very attentive and helpful.
everything is great.
Evelyn
Evelyn, 4-night trip
Verified Expedia guest review
10/10 Exceptional
Aug 28, 2023
Fong Siong
Fong Siong, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Jul 20, 2023
A really one of a kind place to stay.
Alex
Alex, 1-night trip
Verified Orbitz guest review
10/10 Exceptional
Jun 9, 2023
excellent view
Zhihua
Zhihua, 4-night trip
Verified Expedia guest review
10/10 Exceptional
Dec 26, 2021
Weekend at st regis
The view is amazing and location next to kkmall is very convenient.
Verified traveler
1-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
Jan 12, 2020
Kar Yue Mark
Kar Yue Mark, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Jan 7, 2020
Simply the finest hotel in Shenzhen City!
First class service in all departments!
Tina Zhang butler services, outstanding!
Unfortunately I lost the card of the wonderful young lady from the Ukraine who helped me get checked into my room, outstanding customer service! I hope the management will recognize her awesome abilities!
I will always stay at this property while in Shenzhen city!
Verified traveler
3-night romance trip
Verified Orbitz guest review
10/10 Exceptional
Oct 14, 2019
The view was incredible and the installations as well.
Verified traveler
4-night business trip
Verified Expedia guest review
8/10 Very Good
Sep 24, 2019
a moderate good hotel.
Pros and cons:
Pros: In general , most of the staff are friendly, especially Concierge staff are very friendly, provide a lot of local information. Room is reasonable big, and a big shopping mall is connected to the hotel.
Cons: When I and my wife went to the bar at 100th floor around 8:30pm on 21/Sep/2019, we requested to see the environment of the bar before we decide whether it suitable to us. The waitress told us a quick looking is not allowed as we might cause inconvenience to other guests. What is the hell? we were not asking to view any private dinning room, we just need to stand at the bar entrance so we will have an idea the environment of the bar, but our request was just declined by the waitress. This is the first time that I was treated like that in a luxury hotel; The decoration of the hotel room is a little old, but not very prominent.
Lin
Lin, 1-night family trip
Verified Hotels.com guest review
2/10 Poor
Aug 25, 2019
Bad experience
Terrible experience. Bath tub dirty. I purchased an upgraded room but I personally downgraded due to conditions and poor layout of the upgraded room.
Gary Ming Fai
Gary Ming Fai, 1-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
Aug 22, 2019
Verified traveler
1-night trip
Verified Expedia guest review
8/10 Very Good
Aug 20, 2019
Verified traveler
2-night trip
Verified Expedia guest review
10/10 Exceptional
Aug 4, 2019
Excellent hotel in shenzhen
Wonderful service, will definitely try again!:)😬😬
Vanessa
Vanessa, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Jun 29, 2019
Very good and clean . Service is excellent all the people are fiery nice . Only problem is the top floor of the Japanese restaurant is very hot