The pictures on the website do not reflect the room you get - our room was on the top floor and was very cramped with low ceilings, the TV was so far from the bed you couldn’t see it properly and there were hardly any sockets in the room which made our overnight stay difficult as we struggled to charge and use our appliances. The bathroom was falsely advertised as being roomy, it was a tiny box room with a toilet that was too high off the floor so your feet didn’t touch the floor when you sat down and the shower had terrible water pressure, it was attached directly into the tap like on a camper van rather than a separate unit, and the wall stand was broken so the shower head kept sliding down to the lowest level, making it impossible to stand up and shower.
The rooms are badly soundproofed, you can hear every single door slamming shut from the hallway, and the radiator was lukewarm despite being on the highest setting. The bed did not have a proper frame, just two mattresses sat on top of each other. Overall the room was not good at all, and the only saving grace was the lovely gentleman who worked on the front desk. He was very helpful and informative, and helped us to check in as the app we are advised to use is dreadful and kept crashing or losing connection so we couldn’t open our door with it and had to rely on a card.
An extra deposit was taken from us that we were not made aware of until a day before the stay, this has not been returned due to issues with checkout.