6/10 Good
Oct 13, 2024
Not a 5 star by any means
To call this a 5 star hotel is crazy. I’ve had better stays at 3 or 4 star hotels. The facility is pretty lackluster and the rooms are kind of dated. Some details:
1: this IS a smoking friendly property. Although there are no smoking placards near the elevators, there are ash trays all around the property and people smoking at all times, and no one tells them to stop. Our first room smelled horribly like smoke, so I asked to be moved. We were moved to yet another room that smelled like smoke… They offered air freshener which helped only momentarily.
2: The shower overflowed constantly all over the floor. Also the water temperature was not consistent. It was scalding hot then would become freezing cold.
3: there are no facilities to buy needs on site. There’s 2 restaurants which are extremely expensive and one coffee shop which charged me $20 for TWO bottles of water. I’m not even kidding. The charge was $19.38 usd. For 2 large bottles of water.
4: The reception process was less than warm and welcoming. You’d think at a 5 star hotel it would be a bit more friendly.
Victor
Victor, 3-night trip
Verified Hotels.com guest review
