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Hakone Hisui

4.0 star property
Mountain hotel in Sengokuhara with restaurant and bar/lounge

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hakone Hisui

Hot springs
Exterior
Twin Room with Tatami Area, Non Smoking (Not Open Air Bath) | Minibar, in-room safe, individually decorated, individually furnished
Exterior
Garden

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
  • Free breakfast
  • Non-smoking
  • 24/7 front desk
  • Onsen
  • Air conditioning
Main amenities
  • Restaurant and bar/lounge
  • Hot springs
  • Sauna
  • Room service
  • Meeting rooms
  • Terrace
  • 24-hour front desk
  • Garden
  • Front-desk safe
  • Vending machine
  • Water dispenser
  • Luggage storage
Feel at home
  • Refrigerator
  • Separate bathtub and shower
  • Television
  • Garden
  • Terrace
  • Elevator

Room options

Similar properties

Public bath

Hakone Suishoen

Onsen
Free breakfast
Spa
Free parking
9.8 out of 10, Exceptional, (86)
The price is $751
includes taxes & fees
$680 per night
Dec 12 - Dec 13
Hakone Suishoen
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About the neighborhood

Map
837 Sengokuhara, Hakonemachi, Ashigarashimo, Hakone, Kanagawa-ken, 250-0631

What's nearby

  • Hakone Venetian Glass Museum - 17 min walk - 1.5 km
  • Pola Museum of Art - 3 min drive - 2.4 km
  • Ōwakudani - 4 min drive - 3.6 km
  • Hakone Gora Park - 8 min drive - 5.9 km
  • Hakone Kowakien Yunessun - 9 min drive - 6.6 km

Getting around

  • Narita Intl. Airport (NRT) - 123 min drive
  • Hakone Miyanoshita Station - 9 min drive
  • Hakone Gora Station - 12 min drive
  • Hakone Ohiradai Station - 12 min drive

Restaurants

  • ‪ごはんと板前料理銀の穂 - ‬4 min walk
  • ‪菊壱 - ‬7 min walk
  • ‪箱根九十九 - ‬5 min walk
  • ‪かま家 - ‬3 min walk
  • ‪カフェテラッツァうかい - ‬18 min walk

About this property

Hakone Hisui

When you stay at Hakone Hisui, you'll be within a 10-minute drive of Ōwakudani and Fuji-Hakone-Izu National Park. Guests can indulge in massages, facials, or body treatments, and ICHIYUU serves breakfast and dinner. Other features include a bar/lounge, a sauna, and a terrace.

Languages

English, Japanese

At a glance

Hotel size

  • 8 rooms

Arriving/Leaving

  • Check-in start time: 3 PM; Check-in end time: 8 PM
  • Minimum check-in age: 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • Guests with food allergies should contact this property in advance. Requests for dietary accommodations are not accepted on site.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children may not be eligible for complimentary breakfast
  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired internet access in public areas
  • Free WiFi and wired internet access in rooms

Parking

  • Free covered onsite self parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free local cuisine breakfast each morning 7:30 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)
  • Water dispenser

What to do

  • Hot springs
  • Karaoke
  • Shopping

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Luggage storage

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Sauna

Accessibility

  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance

Room amenities

Be entertained

  • Flat-screen television

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided

What to enjoy

  • In-room massage
  • Deck or patio
  • Individually furnished and decorated

Freshen up

  • Separate bathtub and shower
  • Electronic bidet
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water

More

  • In-room safe

Special features

Spa

Services include facials and body treatments. Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.

Dining

ICHIYUU - This restaurant serves breakfast and dinner. Reservations are required.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
Guests can rest easy knowing there's a fire extinguisher, a first aid kit and window guards on site.
This property accepts credit cards and cash.
Cashless transactions are available.
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Hakone Hisui
Hakone Hisui Inn
Hisui Inn
Hakone Hisui Hotel
Hisui Hotel

Frequently asked questions

Are pets allowed at Hakone Hisui?
Sorry, pets aren't allowed.
Is parking offered on site at Hakone Hisui?
Yes, there's free self parking.
What are the check-in and check-out times at Hakone Hisui?
Check-in start time: 3 PM; Check-in end time: 8 PM. Check-out time is 11 AM.
What is there to do at Hakone Hisui and nearby?
Onsite recreation at Hakone Hisui includes hot springs. Enjoy amenities like a sauna and a garden.
Are there restaurants at or near Hakone Hisui?
Yes, there's an onsite restaurant, ICHIYUU.
Does Hakone Hisui have any outdoor private spaces?
Yes, every room features a deck or patio.
What's the area around Hakone Hisui like?
Hakone Hisui is a short 1-minute walk from Sengokuhara Onsen and 17 minutes' walk from Hakone Venetian Glass Museum.

Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Exceptional

Beautiful onsen! Spacious room with a balcony, spotless, luxurious accomodations. Fabulous food, perfectly prepared and elegantly presented, highly recommend the half board. The entire experience could not have been better.
April, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Love this hotel .
1-night trip
Verified Hotels.com guest review

6/10 Good

One of the stranger hotel experiences we have ever had. The hotel was totally deserted upon our arrival around noon. Once we found someone, even leaving our bags for check in later was challenging. This was representative of our dealings with the hotel staff throughout our stay - getting a taxi, making a dinner reservation, etc were challenging Very few English speakers. While the hotel is in a lovely setting and the rooms spacious and clean, it seems like time has passed it by. The biggest flaw is that the hotel is in a very isolated area. Other than the adjacent sister property ( which seemed a little less deserted), there are NO dining or shopping options nearly. It’s hard and expensive to get taxis so unless you have a car, the Hisui is not a good choice.
Nancy, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful location and views. Spacious rooms with all the comfort and amenities one can expect from a higher end spa hotel. The grounds are delightful and well maintained. Onsen thermal baths were clean and well designed. Very relaxing stay after busy days in Tokyo.
2-night romance trip
Verified Expedia guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

8/10 Very Good

The hot baths at Hakone Hisui are wonderful. The facilities are very clean and tidy. Staff are professional and accommodating. I will be staying again.
2-night family trip
Verified Expedia guest review

10/10 Exceptional

The rooms were very big and the atmosphere relaxing with lots of gardens outside and nice views
1-night romance trip
Verified Expedia guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

10/10 Exceptional

Relaxing Hakone Getaway
Modern and minimalist decor while preserving the Japanese aesthetic. Service was top notch and the dining experience first class.
1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

An unforgettable experience
Very beautiful hotel with good food & good onsen. A nice place for a relaxing stay
Yee Wa, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Gorgeous location, beautiful hotel, delicious food
Gorgeous location, beautiful hotel, delicious food and fantastic staff. This was an amazing and such memorable stay. Our family of five who speak next to no Japanese were made to feel so welcome. Our half bored package was amazing, both dinner and breakfast (Japanese options) and all the staff were so happy and helpful. We all wished we could stay longer.
Family, 1-night trip
Verified Wotif guest review

10/10 Exceptional

Worth every penny
This place was the highlight of not only our stay in Hakone, but visiting Japan in general. It was a zen oasis of peace and serenity, where every detail seemed carefully thought out to allow for maximum relaxation. Interior design blends traditional and modern, there is a lovely koi pond and garden adjacent to the dining area. We have only enjoyed breakfast, which was exquisite. The hot springs (onsen) and spa area is a must to enjoy as it is truly delightful to watch the stars and listen to nature sounds while soaking in. Also big kudos to the hotel staff for being very attentive and most helpful.
Veronica, 2-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

nice hotel and resorts，large room, luxury and comfort, great natural hot pool, tasty breakfast, also closed to bus station, will recommend to our friends
yong, 1-night trip
Verified Expedia guest review

8/10 Very Good

Incredibly relaxing experience!
It was a great experience even though the town seemed a bit dead. The room was great but they need a bit of an update. I also wished they had more food options for when there are no available options nearby.
Verified Hotels.com guest review

10/10 Exceptional

Beautiful hotel with very nice hot springs
Robert, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Best kept secret in Hakone area
Excellent service; beautiful and very serene surroundings. A nice gateaway place!!
1-night family trip
Verified Hotels.com guest review

2/10 Poor

overpriced/underdelivered
we had a daughter and booked a room for 2 adults and 1 child. when we arrived in our room it was small and in a basement far, far away from reception (i.e. extra long walk). so we asked for a better/different room. that of course would be a significant upgrade fee so we were forced to pay it. the gym was even dingier.
Jonathan, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing ryokan
Amazing, attention to detail and personal service outstanding, room 6 star, onsen amazing and so easy to get to and from Gora and Yumoto
Julie, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

The most relaxing experience
It was such a beautiful property and everything was extremely well taken care of. The staff were so polite and even though some had trouble with English did everything they could to help. We had teppanyaki at the restaurant and tried the Japanese menu. The sashimi was the best I've ever had and the wagyu beef was incredible. Afterwards we went in the private onsen for a small fee and had such a relaxing experience. The water was like silk! Our suite was massive and the beds extremely comfortable. I hope if I ever return to Japan I will have a chance to experience this again.
Verified Hotels.com guest review

10/10 Exceptional

Verified Hotels.com guest review

10/10 Exceptional

6 star hotel
From start till end, it was a very wonderful experience. Staffs, especially Ms Asuka, was very attentive to details and our needs, even came into our room to explain what they had for room service in English as menu was written in Japanese. Hotel managed to arrange for our heavy luggage to be delivered to our next hotel easily without any complaints. The room was outstanding, very clean and spacious and comes with a balcony and a private onsen! Hotel is just 5-10mins walk to a bustop which has a bus that goes to Odawara station.
Verified Hotels.com guest review

10/10 Exceptional

Spectacular property
Spectacular property with Japanese flair for minimalist design. Food quality in hotel restaurant is mind-blowing! Beautiful in-house onsen. Difficult communication in English, but the staff tries hard. Somewhat remote location - takes quite a bit of time to reach from Odawara or Hakone-Yumoto train stations, but worthwhile'
Verified Hotels.com guest review

10/10 Exceptional

Like a true resort
Hisui appears to be a new hotel and is in the middle of the Hakone area (although away from all the other Yomoto area hot spring hotels) and feels like a true resort. It has the local bus stop just 3 min away which runs often to tourist site areas. The outdoor hot spring is very nice and clean and not very crowded. Staff knew us by the name and were attentive to every little detail in welcoming us. Would stay here if I stay in Hakone again.
Verified Hotels.com guest review

10/10 Exceptional

1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

ウエルカムドリンクは2本しか無かった。二泊したので、4本欲しいかったです。来年も泊まりたいです
ヒロミツ, 2-night romance trip
Verified Expedia guest review