Mercure Koh Chang Hideaway features a rooftop terrace and a free kids' club. Guests can grab a bite to eat at the restaurant and visit the spa to be pampered with massages, facials, or body scrubs. Other highlights include 2 outdoor pools, a bar/lounge, and a fitness center.
Languages
English, Thai
At a glance
Hotel size
141 rooms
Arranged over 3 floors
Arriving/Leaving
Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is noon
Contactless check-out available
Restrictions related to your trip
Check COVID-19 restrictions.
Special check-in instructions
Guests must transfer via Airport shuttle to the property; guests must contact the property at least 72 hours before travel, using the contact information on the confirmation received after booking
This property offers transfers from the ferry terminal and airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Up to 2 children (4 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
Babysitting*
Free children's club
Pets
No pets or service animals allowed
Internet
Free WiFi and wired internet access in public areas
Free WiFi and wired internet access in rooms
Parking
Free onsite self parking
Transfers
Airport shuttle on request (available 24 hours)*
Ferry terminal shuttle*
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 7 AM–10 AM
Restaurant
Bar/lounge
Private dining
24-hour room service
Snack bar/deli
Water dispenser
Traveling with children
Children stay free (see details)
Free children's club
Children's pool
Babysitting (surcharge)
What to do
On a private beach
Kayaking
Pool table
Boat tours nearby
Snorkeling nearby
Working away
Business center
Meeting room
Computer station
Conference space (242 square feet)
Services
24-hour front desk
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Wedding services
Porter/bellhop
Pool loungers
Pool umbrellas
Facilities
Built in 2006
ATM/banking
Safe-deposit box at front desk
Rooftop terrace
Garden
Fitness center
2 outdoor pools
Full-service spa
Spa tub
Sauna
Massage/treatment rooms
Steam room
Vegan dining options
Vegetarian dining options
Locally-owned & organized tours & activities
Local artist showcase
At least 10% of profits reinvested in community & sustainability
At least 80% lighting from LEDs
Comprehensive food waste policy
Comprehensive recycling policy
No plastic soda bottles
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Reusable cups only
Reusable tableware only
Banquet hall
Accessibility
Wheelchair accessible
Room amenities
Be entertained
42-inch LCD TV
Satellite TV channels
Home comfort
Air conditioning
Coffee/tea maker
Sleep well
Rollaway/extra bed (surcharge)
Bed sheets provided
What to enjoy
Individually furnished
Freshen up
Private bathroom
Shower only
Eco-friendly toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi and wired internet
Food and drink
Refrigerator
Free bottled water
More
Daily housekeeping
In-room safe
Eco-friendly toiletries
Bulk dispenser for toiletries
Eco-friendly cleaning products provided
Energy-saving switches
LED light bulbs
Recycling
Water-efficient showers only
Special features
Spa
The onsite spa has massage/treatment rooms and couples treatment room(s). Services include facials, body scrubs, and body treatments. The spa is equipped with a sauna and a spa tub.
Fees & policies
Refundable deposits
Cash deposit: THB 1000.00 per night
Optional extras
Buffet breakfast is offered for an extra charge of approximately THB 460 for adults and THB 230 for children
Airport shuttle service is offered for an extra charge of THB 2500 per vehicle (one-way)
Ferry terminal shuttle service is offered for an extra charge
Children & extra beds
Babysitting is available for an extra charge
Rollaway beds are available for THB 1413.0 per night
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
Pool, spa, & gym (if applicable)
Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision
Policies
Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
This property does not have elevators.
Parties and events are allowed on site.
Guests can rest easy knowing there's a fire extinguisher, a security system and a first aid kit on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Also known as
Koh Chang Hideaway
Koh Chang Mercure
Koh Chang Mercure Hideaway
Mercure Hideaway
Mercure Hideaway Hotel
Mercure Hideaway Hotel Koh Chang
Mercure Hideaway Koh Chang
Mercure Koh Chang
Mercure Koh Chang Hideaway
Mercure Koh Chang Hideaway Resort
Mercure Koh Hideaway Resort
Mercure Koh Hideaway
Mercure Koh Chang Hideaway Hotel
Mercure Koh Chang Hideaway Ko Chang
Mercure Koh Chang Hideaway Hotel Ko Chang
Frequently asked questions
Does Mercure Koh Chang Hideaway offer free cancellation for a full refund?
Yes, Mercure Koh Chang Hideaway does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Mercure Koh Chang Hideaway?
Yes, there are 2 outdoor pools and a children's pool.
Are pets allowed at Mercure Koh Chang Hideaway?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Mercure Koh Chang Hideaway?
Yes, there's free self parking.
Is airport shuttle service offered by Mercure Koh Chang Hideaway?
Yes, an airport shuttle is available. The charge is THB 2500 per vehicle one-way.
What are the check-in and check-out times at Mercure Koh Chang Hideaway?
Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon. Contactless check-in and check-out are available.
What is there to do at Mercure Koh Chang Hideaway and nearby?
Have fun during the warmer months with activities such as kayaking. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 2 outdoor swimming pools. Mercure Koh Chang Hideaway also has a private beach and a sauna, as well as a steam room and a garden.
Are there restaurants at or near Mercure Koh Chang Hideaway?
Yes, The Bay offers ocean views.
What's the area around Mercure Koh Chang Hideaway like?
Mercure Koh Chang Hideaway is a short 4-minute walk from Mu Ko Chang National Park and 7 minutes' walk from Bailan Beach.
Reviews
8.2
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.4/10
Cleanliness
8.4/10
Staff & service
8.2/10
Amenities
8.2/10
Property conditions & facilities
7.6/10
Eco-friendliness
Reviews
8/10 Very Good
Sep 1, 2023
Good location, excellent if wanting to have a quiet break.
Villa pool room nice and well maintained, could do with larger TV and better light controls.
Clearly this property is still recovering from the COVID shut downs, does need better care of hedges, etc. which make the public areas behind the lobby look unkept.
Limited dining choices at resort and outside, this is a property best visited if you have transport or rent a motorcycle.
Stephen
Stephen, 3-night trip with friends
Verified Expedia guest review
10/10 Exceptional
Aug 7, 2023
Luxury Stay on A Beautiful Beach
The Villa came with a private pool and jacuzzi. Big and spacious room, clean and cozy. Staff were very friendly, the cafe by the beach was great and since it was low season, the beach was peaceful, quiet and clean.
Kanthan
Kanthan, 4-night trip with friends
Verified Hotels.com guest review
8/10 Very Good
Apr 8, 2023
Pros- Travelling with young children I loved that I could sit in the shade near the beach cafe whilst they could play in the sand also in the shade. This was my absolute favourite thing. The pool near the beach was decent and a good temperature. The beach was protected and private and was good for digging and paddling. Breakfast buffet was very good and there was a good amount of seating and choices of food. Our room was a good size and light and airy. The hotel were very helpful when I had a problem with my car.
Cons- the shower temperature was temperamental and often cold, our water went off once totally and the toilet broke on another occasion. This was sorted quickly by the resort. The pool with pool access rooms was very cloudy and green, it seemed to have improved by the end of the week but we didn’t use this.
Overall I would definitely stay again, the staff at the resort were lovely and helpful, the beach and pool and setting were idyllic. My children loved it and didn’t want to leave!
Catherine
Catherine, 4-night family trip
Verified Expedia guest review
6/10 Good
Jan 30, 2023
Beds and ac works well, the towels are frayed , the showers need a good cleaning, we had a 4 poster bed but the tv was in middle of a poster , the chairs at the pool and in the room are very uncomfortable, the grounds are not very well maintained, breakfast buffet is good but get there early they don’t replace anything,
Mickey
Mickey, 10-night romance trip
Verified Expedia guest review
10/10 Exceptional
Oct 12, 2021
Worth a visit
I was upgraded to a lovely pool villa. a great option for a family with one or two little ones. they can splash away in the small pool plus there's a jacuzzi to chill out in. The buffet breakfast had options for every palette. The property is definitely feeling the effects of a heavy rainy season, but that will not detract from your stay.
Verified traveler
3-night trip
Verified Hotels.com guest review
6/10 Good
Jan 4, 2021
Jason
Jason, 5-night family trip
Verified Hotels.com guest review
8/10 Very Good
Oct 14, 2020
Ruengsak
Ruengsak, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
Aug 3, 2020
Scott
Scott, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Feb 23, 2020
The pool access room and the 2 4 1 cocktails on the beach!
Verified traveler
2-night trip with friends
Verified Expedia guest review
6/10 Good
Feb 6, 2020
Overpriced
The hotel is fine. The food is fine. The services and amenities are fine. However, everything is overpriced. I am not upset with the hotel - it's fine, but it is overpriced. I would not stay here again. You can get more for less at other resorts. This resort is not competitive at all.
Charles
Charles, 3-night trip
Verified Hotels.com guest review
8/10 Very Good
Dec 27, 2019
Actually, everything was good. Really friendly staff,. Nice room. Well kept and clean. The only problem was that the mattress was extremely hard. Very uncomfortable.
Verified traveler
6-night trip with friends
Verified Hotels.com guest review
6/10 Good
Nov 7, 2019
Verified traveler
2-night trip
Verified Expedia guest review
2/10 Poor
Oct 24, 2019
This hotel was in desperate need of face lift, old and tired, booked for 20 people 17 went, the welcome party was not good ask me to give them 7000baht for breakfast that i had already payed for in full. Totally unacceptable.
scott anthony
scott anthony, 3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 21, 2019
Great value pool villa
Pool villa is fantastic! Happy hour at the beach bar also great & lovely staff.
A la carte menu in restaurant is pricey (as expected) but not particularly exciting and opted for the buffet dinner instead which was surprisingly brilliant
Verified traveler
2-night romance trip
Verified Hotels.com guest review
2/10 Poor
Sep 14, 2019
Not very customer friendly and front desk staff not very accommodating
The staff were first class the property does need a make over like painting etc
Verified traveler
10-night romance trip
Verified Expedia guest review
10/10 Exceptional
Jul 2, 2019
Seclude, serenity, peaceful. The room is so cute and feel like home.
The bathroom is spacious, very clean. The pool is amazing they have one beachfront pool and one olympic pool. The ben bag at the beach bar is very comfortable. Will definitely come back, strongly recommend for all.
Verified traveler
2-night business trip
Verified Expedia guest review
6/10 Good
Jun 23, 2019
Kevin
Kevin, 5-night romance trip
Verified Hotels.com guest review
8/10 Very Good
Jun 5, 2019
Excellent Hotel in a remote quiet location
Excellent Hotel with super friendly and helpful staff. It is a bit in a remote location and you definitely need a motobike to be mobile. The beach isn't great so I recommend to drive to another one. Staff is exceptionally friendly and helpful. The price for drinks are a bit high (100 baht for a soda water and 150 baht for coffee).
Andre
Andre, 5-night romance trip
Verified Hotels.com guest review
10/10 Exceptional
Jun 1, 2019
Great
Had a great stay , great service, great food at the beach , the room was worth it , could be a bit more clean but it was still good but it could be more clean specially the jacuzzi , pool was good , jacuzzi was also slow to fill. But I would say over all was very satisfied with everything.
Amir
Amir, 2-night romance trip
Verified Hotels.com guest review
10/10 Exceptional
Apr 7, 2019
Fantastic stay
Everything was perfect, excellent sea view from the room, great food, professional staffs, quality breakfast, value of happy hour. I really enjoy Ms.Okscana (Ukrainian staff), she was really nice to me, she got a big smile and spend taking time with me at anywhere we meet up. I will be coming back again for sure!