2/10 Poor
Oct 11, 2024
Not a place for a good nights sleep!
I will start off by saying that based on our experience, this hotel is not a value for the amount of money that is charged to stay here.
Prior to booking I sent the hotel 2 emails regarding getting there and some other specifics regarding our stay. They never replied. However based on the other reviews we decided to book a room for 1 night.
Since we arrived by S Bahn we tried to get into the hotel by the park side entrance. We rang the doorbell next to the large glass doors and could see people at the reception desk but no one heard or saw us. So we had to carry 4 pieces of luggage all the way around the building to the elevators. When we finally artived at reception and i mentioned the doorbell, the clerk said she didn't know they had one. The clerk also did a poor job of making us feel welcome. Did not give many details about what the amenities other than the free breakfast.
Our room (214) was clean and we did did find and enjoy the pool and sauna after speaking to an employee in the hallway. The real issue though came when we tried to get some sleep. Due to it's location to the rail line and lack of sound proofing, we slept no more than an hour due to the noise and trains passing every 10 minutes or so. We called the front desk twice with no answer. It was terrible and not an accommodation worth 230 euros a night.
We had to leave early in the morning so I cannot comment on the breakfast, etc. Based on our experience however, I suggest you stay elsewhere.
Verified traveler
1-night trip
Verified Hotels.com guest review