Booked via hotel.com booked a room with 3 beds, received email confirmation of 3 bed room, on arrival hotel stated they don’t do 3 beds per room ( they used to prior covid ) 2 beds was not suitable for a teenage child and 2 adults, forced to them pay full price for an additional room and the hotel were not bothered in the slightest that the website advertises 3 bed in a room and it’s not what you receive.
Staff are rude and talk about you in Spanish, food choices are poor who wants to eat last nights carrots for breakfast, hardly any fresh fruit in the morning, needs to be more to cater for then size of the hotel. Overall very limited choices & under cooked pancakes in the morning. We couldn’t eat there for the rest of the stay.
Rooms look nice since modernisation, but they are not cleaned well, hair and dirt accumulated in bathroom.
After being out all day, domestics left room door open and on day of departure I was getting dressed and a member of staff walked in an hour before we had to leave.
This hotel used to be a really family friendly hotel in which we used to love coming too. I would not stay at this hotel in the future.