4/10 Fair
Oct 27, 2024
Most unwelciming hotel I've ever stayed in
Very unwelcoming staff, room was in need of an update. Had an ussue with the lights not working, on reporting was told no maintenance staff available till Monday! However, got moved to another room, which was much nicer and looked like it was a lot newer. Didn't find the staff either approachable or friendly, on checking the menu as it was quite basic and boring we went out. On our return we decided to sit in the bar area and have a drink. The waitress said she would bring then over, but even though there was only 1 other person in the room she forgot to bring my husbands drink over. Shortly after an eldery couple came in and as it was rather draughty tried to shut the automatic doors. I went over to help and then we got told quite abruptly that the outside doors needed to stay open. It was cold uncomfortable and had no atmosphere so we went up to our room. The following morning we went down to breakfast which was okay. Then on checking out I was told the manager wanted a word. She said she had been informed of an incident with the doors the night before and wanted to let me know in no uncertain terms, that as a result of my shutting the doors which had just been repaired, I may be sent an invoice to have them repaired again. This was booked as a birthday treat for my husband and I feel that we treated like intruders. I would neither recommend or stay in this hotel again. Most disappointing 😞
Shirley
Shirley, 1-night trip
Verified Hotels.com guest review
