Bedroom spacious and quiet at night despite they are right above active pedestrian streets.
Beds could definitely be better.
Good cleaning service.
Breakfast : forget about it. Quite poor and almost not drinkable coffee. Better use the coffee shops around.
Staff : really depends on the people present.
To get a taxi : forget about it, they are very unefficient and disapointing ! 1 hour to get a taxi in center of town is really not acceptable ! Same goes for the taxi fares that are much more expensive than usual.
To get advices on a tour around the city or outside in Azerbaijan, just don't count on them, they know absolutely peanuts. You have to do it on your own (which is far from being easy if you don't speak Russian, not to say Azeri).
It is a good base hotel very well situated, with kind staff speaking English, but they definitely are far from being a travel agency, so everything that goes beyond the room itself it outside of their competence...