TERRIBLE EXPERIENCE …DO NOT BOOK
I’ve NEVER anywhere been treated so poorly and I should mention I travel over 5x a year. The staff and their attitudes are unreal and extreme unprofessional. There were multiple incidents where my friends and I were yelled at, ignored, disregarded and disrespected.
The restaurant, which is the only one on premise took an hour to take only our water order. I will tell you it was not a busy day for them. Later, they brought my food and it wasn’t what I ordered. When I told my waitress she proceeded to take my plate and literally THREW it on the table behind me. She did not ask if there was something else I wanted or needed.
They do not come to clean the rooms or replace towels, toilet paper, etc.
The front desk closes by about 11:30pm and they leave you with no security on site no lights in main areas and everything shut down. The carts stop at like 11pm and you then have to hike up to your room, very far walk and very dark.
I am actually mortified at my experience here with the staff and service. There was actually no service. We couldn’t even get water bottles. We honestly went to sleep thirsty every night. If we called the front desk for any questions, genuinely because we were curious and it’s our first time here, we were met with anger and hostility from every single staff member.
My hard earned money went to a terrible experience and a ruined “vacation.”