Portswood Close Portswood Ridge, Victoria & Alfred Waterfront, Cape Town, Western Cape, 8001
What's nearby
Two Oceans Aquarium - 4 min walk - 0.4 km
Cape Town Stadium - 16 min walk - 1.4 km
Cape Town International Convention Centre - 19 min walk - 1.6 km
Long Street - 3 min drive - 2.4 km
Cape Town Cruise Terminal - 3 min drive - 2.3 km
Getting around
Cape Town Intl. Airport (CPT) - 21 min drive
Cape Town Station - 29 min walk
Cape Town Bellville Station - 29 min drive
Airport shuttle (surcharge)
Area shuttle (surcharge)
Train station pick-up (surcharge)
Cruise terminal shuttle (surcharge)
Casino shuttle (surcharge)
Restaurants
V & A Waterfront - 3 min walk
Starbucks - 2 min walk
Ocean Basket - 3 min walk
Life Grand Café - 2 min walk
Cooked - 3 min walk
About this property
Queen Victoria Hotel & Manor House by NEWMARK
Queen Victoria Hotel & Manor House by NEWMARK puts you just a 5-minute drive from Cape Town Stadium and Cape Town International Convention Centre. Guests can visit the spa to indulge in massages, body wraps, or facials, and Dash serves breakfast, lunch, and dinner. This luxurious hotel also features a poolside bar, a health club, and a fitness center. Fellow travelers say great things about the helpful staff.
Languages
English
At a glance
Hotel size
35 rooms
Arranged over 3 floors
Arriving/Leaving
Check-in start time: 2 PM; Check-in end time: midnight
Express check-in/out available
Minimum check-in age: 18
Check-out time is 11 AM
Restrictions related to your trip
Check COVID-19 restrictions.
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
No cribs (infant beds)
Babysitting*
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free onsite self parking
Free onsite valet parking
Transfers
Airport shuttle on request (available 24 hours)*
Train station pick-up
Cruise terminal shuttle*
Offsite
Area shuttle*
Casino shuttle*
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 6:30 AM–11:00 AM
Restaurant
Bar/lounge
Poolside bar
24-hour room service
Traveling with children
Babysitting (surcharge)
Children's menu
What to do
Beach nearby
Access to nearby outdoor pool
Free use of nearby fitness center
Golf lessons nearby
Hiking/biking trails nearby
Mountain biking nearby
Parasailing nearby
Surfing/body boarding nearby
Scooter/moped rentals nearby
Skydiving nearby
Working away
Business center
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Limo or town car service
On-site car rental
Dry cleaning/laundry services
Free newspapers in lobby
Luggage storage
Porter/bellhop
Free bicycle rentals
Pool loungers
Pool umbrellas
Facilities
1 building/tower
Built in 2011
Safe-deposit box at front desk
Garden
Terrace
Health club
Full-service spa
Sauna
At least 80% of food locally-sourced
Vegetarian dining options
Locally-owned & organized tours & activities
Local artist showcase
Double-glazed windows
Reception hall
Victorian architecture
Accessibility
Wheelchair accessible
Elevator
Room amenities
Be entertained
42-inch LCD TV
Satellite TV channels
Home comfort
Air conditioning (climate-controlled)
Minibar
Coffee/tea maker
Electric kettle
Bathrobes and slippers
Iron/ironing board (on request)
Sleep well
Blackout drapes/curtains
Turndown service
Premium bedding
What to enjoy
Individually furnished and decorated
Freshen up
Private bathroom
Deep soaking bathtub
Separate bathtub and shower
Designer toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi
Phone
More
Daily housekeeping
In-room safe (laptop compatible)
Connecting/adjoining rooms available
Energy-saving switches
Water-efficient showers only
Special features
Spa
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.
Dining
Dash - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately ZAR 385.00 for adults and ZAR 200 for children
Airport shuttle service is offered for an extra charge of ZAR 900 per person (one-way)
Cruise ship terminal shuttle and train station pick-up service is offered for an extra charge
Area shuttle and casino shuttle service is offered for an extra charge
Children & extra beds
Babysitting is available for an extra charge
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher, a security system and a first aid kit on site.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
Also known as
Queen Hotel Victoria
Queen Victoria Hotel
Victoria Queen Hotel
Queen Victoria Hotel Cape Town, South Africa
Queen Victoria Hotel Cape Town
Queen Victoria Cape Town
Queen Victoria Hotel Manor House Cape Town
Queen Victoria Hotel Manor House
Queen Victoria Manor House Cape Town
Queen Victoria Manor House
Queen Victoria Hotel
Queen Victoria Hotel Manor House by NEWMARK
Queen Victoria Hotel & Manor House by NEWMARK Hotel
Queen Victoria Hotel & Manor House by NEWMARK Cape Town
Queen Victoria Hotel & Manor House by NEWMARK Hotel Cape Town
Frequently asked questions
Does Queen Victoria Hotel & Manor House by NEWMARK offer free cancellation for a full refund?
Yes, Queen Victoria Hotel & Manor House by NEWMARK does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Queen Victoria Hotel & Manor House by NEWMARK?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Queen Victoria Hotel & Manor House by NEWMARK?
Yes, there's free self and valet parking.
Is airport shuttle service offered by Queen Victoria Hotel & Manor House by NEWMARK?
Yes, an airport shuttle is available. The charge is ZAR 900 per person one-way.
What are the check-in and check-out times at Queen Victoria Hotel & Manor House by NEWMARK?
Check-in start time: 2 PM; Check-in end time: midnight. Check-out time is 11 AM. Express check-in and check-out are available.
Is there an onsite casino at Queen Victoria Hotel & Manor House by NEWMARK?
No, this hotel doesn't have a casino, but GrandWest Casino & Entertainment World (15-min drive) is nearby.
What is there to do at Queen Victoria Hotel & Manor House by NEWMARK and nearby?
Have fun during the warmer months with activities such as cycling. Indulge in a treatment at the spa and enjoy other amenities such as a sauna and a health club. Queen Victoria Hotel & Manor House by NEWMARK also has a garden and access to a nearby outdoor pool.
Are there restaurants at or near Queen Victoria Hotel & Manor House by NEWMARK?
Yes, there's an onsite restaurant, Dash.
Does Queen Victoria Hotel & Manor House by NEWMARK have rooms with private spa tubs?
Yes, each room has a deep soaking bathtub.
What's the area around Queen Victoria Hotel & Manor House by NEWMARK like?
Queen Victoria Hotel & Manor House by NEWMARK is located on the waterfront in Victoria and Alfred Waterfront, a short 16-minute walk from Cape Town Stadium and 19 minutes' walk from Cape Town International Convention Centre.
Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.8/10
Cleanliness
9.4/10
Staff & service
9.4/10
Amenities
9.6/10
Property conditions & facilities
9.2/10
Eco-friendliness
Reviews
10/10 Exceptional
Aug 4, 2024
Small quiet hotel. Perfect location and all the staff were excellent. They could not have been more helpful. Highly recommended hotel.
Richard
Richard, 6-night trip
Verified Expedia guest review
10/10 Exceptional
Jul 24, 2024
We especially enjoyed the intimate boutique ambiance of the Manor House. Undoubtedly, our most cherished memories include the exceptional service rendered daily by its staff to accommodate our desires.
Amy
Amy, 11-night romance trip
Verified Orbitz guest review
10/10 Exceptional
Jun 12, 2024
Leon
Leon, 1-night trip
Verified Orbitz guest review
10/10 Exceptional
May 21, 2024
Great staff and service. Excellent location.
Clemente
Clemente, 2-night romance trip
Verified Expedia guest review
8/10 Very Good
Apr 16, 2024
Zhi
Zhi, 1-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
Mar 12, 2024
Friendly helpful staff in a great location
Helen
Helen, 5-night trip
Verified Hotels.com guest review
10/10 Exceptional
Mar 4, 2024
Honeymoon Garden Route
First stop en route up the garden route for our honeymoon and couldn’t have got off to a better start. The hotel itself is amazing very modern with all the amenities you could ask for. The staff were very attentive and friendly can not speak highly enough of all involved with the hotel. The breakfast as well was amazing and set us up perfectly every morning for the rest of the day
Kuljinder
Kuljinder, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
Feb 26, 2024
Very convenient for waterfront. Lovely pool garden, room large with oversize bathroom
A J
A J, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
Feb 2, 2024
The hotel was well equipped so comfortable and clean, its proximity to the main road meant it was very noisy in our room and the swimming pool, the staff were very friendly and so helpful although there weren’t enough staff for breakfast service and at the bar early evening
Linda
Linda, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
Jan 26, 2024
We enjoyed a four night stay at the hotel. This is our second visit - location brilliant in an historic area of the waterfront. Staff very helpful, facilities exceptional with a beautiful pool area and fabulous spa ! Will go again!
Laura
Laura, 4-night romance trip
Verified Ebookers guest review
10/10 Exceptional
Jan 22, 2024
Everything was in fabulous condition and the staff were extremely friendly. Despite Cape Town being a somewhat dangerous destination at the moment, I felt very safe and taken care of at the hotel, given proper guidance on activities and how to enjoy the surrounding area. I would definitely return to stay again!
Madison
Madison, 5-night trip
Verified Expedia guest review
10/10 Exceptional
Jan 11, 2024
Wonderful Stay
Salvo
Salvo, 1-night family trip
Verified Expedia guest review
6/10 Good
Jan 4, 2024
stuart
stuart, 3-night trip
Verified Expedia guest review
10/10 Exceptional
Jan 1, 2024
Everything was amazing from check-in to check-out…. The staff and property are perfection…. Breakfast and room service was delicious
karen
karen, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Dec 23, 2023
ROGERS
ROGERS, 3-night trip
Verified Expedia guest review
10/10 Exceptional
Dec 18, 2023
Excellent hotel near the ‘Waterfront’.
Extremely attentive and professional staff, good location for the Waterfront.
Kenneth
Kenneth, 2-night trip
Verified Hotels.com guest review
6/10 Good
Dec 17, 2023
This hotel has seen better times...
First, I will say that the hotel is located at the center of the V&A Waterfront district only steps away from restaurants and the mall. It is very convenient with great dining options just around the corner. The staff is very friendly and goes out of their way to make your stay very comfortable.
However, the hotel rooms could use some renovations and refresh. The walls in our bathroom (toilet area) were bubbling out showing previous water damage which has not been fixed. There were signs of black mold on the crown molding in the shower and the shower floor had some red markings. Additionally, the bathroom vanity was damaged and the sink was draining very slowly. This is rather unacceptable for a hotel rated as 5-stars with nightly rates over $400 per night, It seems the upkeep of the hotel is not the priority for the owner which is a shame as it looks like this hotel was very nice in the past.
Verified traveler
1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Dec 13, 2023
Everything is excellent
Boris
Boris, 2-night family trip
Verified Expedia guest review
8/10 Very Good
Nov 30, 2023
Fiona
Fiona, 2-night trip
Verified Expedia guest review
8/10 Very Good
Nov 27, 2023
we booked a premium and bigger room and they gave us the smallest room of the hotel. After complaining they changed but still not under the same category we booked.
Other than that the hotel is excellent and very well located.
Monique
Monique, 7-night trip with friends
Verified Expedia guest review
10/10 Exceptional
Nov 26, 2023
Clean Room and very helpful staff
James
James, 8-night romance trip
Verified Expedia guest review
10/10 Exceptional
Oct 17, 2023
Nigel
Nigel, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Oct 2, 2023
Top notch hotel in a great location. The V&A Waterfront provides a very safe walkable area with lots of shops, restaurants and entertainment options (boat trips, tours). The hotel staff at Queen Victoria is top notch in all respects- courtesy, helpfulness and desire to do anything they can to make your stay in the city/country as good as possible.