We arrived and were taken to our room at Arraial Bangalô Praia Hotel. It was bad! The room did not match the pictures on the website nor the description on any website. Our booked room was described as 'Luxury Chalet' and this room was in no way luxury, in fact, it was not even inhabitable. It was bad!We were shown another ‘Luxury Chalet’ which was flooded [not a joke] and a room right next to the busy road [which a previous reviewer has written about…it’s noisy!].
A smelly, musty, worn, damaged room, which was dark and unpleasant. The thought of staying for five nights in this room at a very high price was not possible for us. We went back to reception and talked politely with the manager. He responded by saying, ‘Eu entendo o que vocês estão falando, eu também ficaria chateado se isso acontecesse comigo’ [I understand what you are talking about, I would also be upset if that happened to me]. The manager said, ‘Se vocês quiserem procurar outro hotel eu vejo o reembolso completo para vocês’ [If you want to look for another hotel I can see the full refund for you]. We actioned this and returned to our room, took our things and booked another hotel. It was twice the price, but needs must. On return to reception the manager had gone home, I mean within minutes he had left the building!
We lost hundreds of pounds to this hotel. The next conversations on the phone involved a shouty commercial manager from RedePortoFirme and contradictions and untuths. We lost our money.