Hi,
We could not stay in this hotel!
Firstly, I booked it at 20:30 and it supposed the last time to do the check in is 20:00 hours
I arrived to the hotel maybe at 21 hours with my family and nobody was in the reception. In addition to this all the hotel was close! I wait for one hour with my wife and my 3 kids, (one of them is a one year old baby)!
We were so tire! We just to wanted to rest very good all night! After maybe 30 min I called to a number that is writing in the website for 3 time, one of them a man answered me and after explained that was happening he hung up the phone! ....
It was a extremely bad experience that my family and me happened! Then, maybe at midnight we fortunately got a hotel, we need to paid for this again.
In conclusion, I want my money back and also the money that I have already paid in another hotel, this is for the really bad experience that we had!.
I hope you consider my disappointing with it, and paid me back my money that you got from my account and also all my waste of time.
Sincerely,
Juan Leon