Very mixed experience. Positives were comfortable beds, breakfast & shuttle service.
When we checked in we asked what time the pool closed, was told 9pm & we’d need to go to reception first to collect a wrist band, towel and gown. Twenty minutes later after getting changed into our swimming costumes we went back to reception, spoke to the same person (unless she has an identical twin) and was told the pool had been flooded the previous day and we wouldn’t be able to use it.
We then decided to eat in the ‘pop-up’ restaurant. One of us ordered a gin & tonic, the waitress said it wasn’t on their menu but they would get it sent over from the hotel (over 24CHF!). Someone else asked for a tap water but was informed there wasn’t any taps in the restaurant, they then asked for a tonic water and was told they couldn’t order a tonic water on its own.
After the meal we asked if we could have some milk sachets for the room (there was only 2 small cream cartons supplied in the room and being 3 Yorkshire women, tea would be needed within minutes of waking up). The receptionist said she would sort something and call the room. Short time later we got a call to say they had some milk at a cost of 4.5CHF but we would have to collect it or they would charge extra to bring it to the room. Trudged downstairs to collect the small glass of milk to be told we’d have to go to the bar to pay for it.
Everything felt like too much trouble and wouldn’t recommend booking.