4/10 Fair
Dec 17, 2024
Hard to recommend
A number of things make it hard to recommend this place. We figured the shower had not been cleaned. Drinking glasses were poorly washed (old lipstick and big smudges). I know that we must expect humidity in the jungle, but our room smelled horribly musty. The pillows reaked and now that we have left, my whole suitcase and my hair smell bad. The toilet broke and overflowed on the floor. It took at least 3 hours for someone to show up to fix it as we had to complain twice at the front desk. It was our day to relax at the property and we couldn't use our washroom. No apologies whatsoever or an offer to make it right. The pool area is nice but had very merky water. Again, not very inviting and wondering about the cleanliness. On the positive side, there was a good breakfast spread. We took one lunch on site. It was expensive and nothing to rave about.
Marie-Pierre
Marie-Pierre, 3-night trip
Verified Hotels.com guest review