2/10 Poor
May 13, 2025
Overbooking disaster
I booked in Sunday Palace hotel and confirmed my reservation a few days in advance, and still the hotel overbooked me and walked me across the old city to their sister property Hotel Qala which was in the process of major renovations. It was dusty, loud, messy, no amenities or breakfast in the building, and workers kept loudly rattling my door trying to enter my room without knocking. At one point no workers were present downstairs and all the backup room keys were sitting out on a counter completely unattended, so anyone could have entered the building and accessed any room... I found the worker asleep in an unoccupied room, I was in disbelief! Terrible experience and I would not recommend giving this property any business.
Photos are of the "lobby" and "reception area", and the unattended keys and worker sleeping on the job--unbelievable negligence and unscrupulous business practices by Sunday Hotel.




Alexander
Alexander, 3-night trip