SpringHill Suites by Marriott Macon, Macon

Very enjoyable stay. Only issue we had was the shower--had to run for over 10 minutes to obtain hot water. I called the guest desk and they apologized for the problem and just told us to keep running the water (eventually, it warmed up). Breakfast was wonderful. Not sure how the workers kept everything going and clean but they did. Very nice front desk. Will return.

Pulled in parking area... There was several gigantic boxes some broken down in the under cover spot to check in. I thought the hotel was brand new as the boxes were mattress boxes and furniture boxes. As we dodged them to get thru the front door, I asked what was going on, lady said oh we're remodeling. Ok... I don't remember reading that when we booked. Get upstairs to our room (dodging furniture delivery's) with our luggage cart, none of our room cards worked. Back down we go.. who knows what happened. Some maintenance guy knocks on the door with in 2 minutes wants to know when we'll be gone so he can swap out the delivered furniture for the room. What?!? Really? The bathroom lighting is horrendous!! Can't see a thing. Forget putting makeup on or shaving!! The "pullout" sofa isn't one. It's some kind of IKEA contraption gone bad. Have to have a rocket science degree to work it. Breakfast was good at least. The layout/remodel of the room is weird and was just not meeting the Marriott standards we were used to. Won't stay there again.

I had little problem with checking in but everything was fine, good breakfast nice staffs.

First of all the young man who assisted us was RUDE, UN-PROFESSIONAL AND DOWN RIGHT DIS-RESPECTFUL. My card I handed him did not go through so he acted as though I did something wrong when in fact I had OTHER cards AND remembered that I had BOOKED so many hotel rooms for family members on that specific card that the holds may not have fallen off. Instead of him understanding that, He LOUDLY stated it o OTHERS in the lobby could hear that my card didn't go through. Now that was so unprofessional. On top of that, my friend who makes TONS of money had the same problem when he came in to book. Your REPRESENTATIVE HAD THE AUDACITY TO SP TO HIM "LOUDLY" your card won't go through either! So in essence, not only did he rudely invade his privacy he also invaded mine by literally indicating to my friend that my card did not go through!!! He HAD NO RIGHT to disclose that information! My friend, myself and several family members were there for a wedding. We traveled all the way from Maryland via car for the weekend and this is what we had to run in to as soon as we walk in the door. If this is how your employees are trained and treat clients, I will never stay in any of your hotels again. I told him what he did was repulsive and I believe when I asked him his name he stated it was Ray. However, I could be mistaken. Any event, he needs some serious training on sensitive issues and client privacy 101 along with some warmth & sensitivity. He had no idea who he's dealing with!

Our party of 8 arrived at 1AM after a very long day of traveling only to be told that our prepaid rooms had been given away to walk-in customers. There is NO excuse for a hotel to give away a room which has already been paid for especially without even attempting to call the guest to see if they are still coming. We had to pile back in the car and drive another hour to find a hotel with 2 rooms available. I will NEVER recommend this hotel to anyone. Worst customer service ever!