10/10 Exceptional
Nov 15, 2024
Our room was beautiful 5* Luxury. We encountered an issue the first night, not the fault of the hotel, however when notified they went out of their way to investigate and resolve the issue. In the interim, they offered us another room and partial refund if we wanted it. Whilst in discussion re: the issue we mentioned we were there for our anniversary and wanted to remain in the executive suite, so when we returned to the room we found a card and chocolates from the hotel staff. 5* service and very thoughtful staff. Highly recommended. Thank you Howfields for a very pleasant stay.
Verified traveler
4-night trip
Verified Hotels.com guest review