This hotel has the potential to be great, but instead left us extremely disappointed. The hotel and grounds are beautiful and well maintained. The front desk seemed to lack the ability to attend to customers in an orderly manner, and resorted to everyone pushing to the front of the desk in order to be attended to. We got a room that was advertised with a double bed, and two twin beds. What we received was two individually made twin beds pushed together to make a double bed, and a second twin bed. A third bed was promised at check in, but only arrived after we went back to the front desk and asked the status of it after a few hours. Every fixture in the bathroom was falling apart and required extra effort to make sure you didn't further break it. The beds and pillows were incredibly uncomfortable. Food on site is incredibly overpriced and underwhelming. There is a sign at the entrance where no outside food or beverage is allowed, forcing you to essentially purchase low quality food or eat offsite. The WiFi was so low quality, that internet was mostly unaccessible; Not just Netflix, but pretty much no website would load.
There are positives though! Plenty of taxis available right outside the gates which was a plus. A 50MAD five to ten minute ride to the airport, train station, or medina. The non front desk staff was courteous and helpful. The pools were excellent, both for children and adults. But get there early, as seating is limited.