Hotel Portonovo Plaza Malecón features a rooftop terrace and puts you within a 10-minute walk of Malecon. Guests can take a dip in the outdoor pool, and free perks include WiFi, self parking, and continental breakfast daily between 8:00 AM and 11:00 AM. Also, Cruise Ship Terminal and Bay of Banderas are within a short drive. Fellow travelers say great things about the helpful staff and breakfast.
Languages
English, Spanish
At a glance
Hotel size
45 rooms
Arranged over 4 floors
Arriving/Leaving
Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18
Check-out time is noon
Restrictions related to your trip
Check COVID-19 restrictions.
Special check-in instructions
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Children (9 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
No cribs (infant beds)
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free onsite self parking
Onsite parking limited
Other information
Smoke-free property
Property amenities
Food and drink
Free continental breakfast each morning 8:00 AM–11:00 AM
Room service (limited hours)
Traveling with children
Children stay free (see details)
What to do
Beach nearby
Working away
24-hour business center
Meeting room
Computer station
Conference space (205 square feet)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Luggage storage
Multilingual staff
Facilities
1 building/tower
Built in 2009
Safe-deposit box at front desk
Rooftop terrace
Television in common areas
An outdoor pool
Accessibility
Elevator
Room amenities
Be entertained
32-inch LCD TV
Cable TV channels
Home comfort
Air conditioning (climate-controlled)
Sleep well
Soundproofed rooms
Bed sheets provided
Freshen up
Private bathroom
Shower only
Free toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi
Free local calls
More
Daily housekeeping
In-room safe
Fees & policies
Policies
This property accepts credit cards, debit cards and cash.
Also known as
Hotel Portonovo
Hotel Portonovo Plaza
Hotel Portonovo Plaza Puerto Vallarta
Portonovo
Portonovo Hotel
Portonovo Plaza
Portonovo Plaza Puerto Vallarta
Hotel Portonovo Plaza Malecón Puerto Vallarta
Portonovo Plaza Malecón Puerto Vallarta
Portonovo Plaza Malecón
Portonovo Plaza Malecon
Hotel Portonovo Plaza Malecón Hotel
Hotel Portonovo Plaza Malecón Puerto Vallarta
Hotel Portonovo Plaza Malecón Hotel Puerto Vallarta
Frequently asked questions
Does Hotel Portonovo Plaza Malecón offer free cancellation for a full refund?
Yes, Hotel Portonovo Plaza Malecón does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Portonovo Plaza Malecón?
Yes, there's an outdoor pool.
Are pets allowed at Hotel Portonovo Plaza Malecón?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Hotel Portonovo Plaza Malecón?
Yes, there's free self parking. Parking spots may be limited.
What are the check-in and check-out times at Hotel Portonovo Plaza Malecón?
Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon.
Is there an onsite casino at Hotel Portonovo Plaza Malecón?
No, this hotel doesn't have a casino, but Vallarta Casino (6-min drive) and Winclub Casino Platinum (7-min drive) are both nearby.
What is there to do at Hotel Portonovo Plaza Malecón and nearby?
Hotel Portonovo Plaza Malecón has an outdoor pool.
What's the area around Hotel Portonovo Plaza Malecón like?
Hotel Portonovo Plaza Malecón is located near Camarones Beach in Downtown Puerto Vallarta, a short 6-minute walk from Malecon and 11 minutes' walk from Playa Las Glorias. Travelers say that the hotel is in a great location.
Reviews
8.2
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.6/10
Cleanliness
8.6/10
Staff & service
7.6/10
Amenities
7.8/10
Property conditions & facilities
7.8/10
Eco-friendliness
Reviews
10/10 Exceptional
Jan 1, 2025
Location! Location! Location!
Excellence:
Rooms and the entire hotel are extremely clean beyond my expectations.
Tasty breakfast everyday.
Location, location, location: near the beach, restaurants, shops for souveniors, the Malecon is within walking distance and a lot of other activities.
Staff: Kitchen staff, housekeeping and even the front office staff are great people.
Areas of improvement:
The room had no refrigerator and a safe. I am not sure if it was the room I chose or this was true everywhere. Check the details before booking as I had assumed the fridge came with the room.
The internet did not work in the room either so if you are teleworking, this may not be the best choice.
Phithizela
Phithizela, 6-night trip
Verified Hotels.com guest review
8/10 Very Good
Dec 22, 2024
Jan
Jan, 7-night trip
Verified Hotels.com guest review
10/10 Exceptional
Dec 21, 2024
Every one was friendly & was located where we wanted to be
Verified traveler
1-night trip
Verified Hotels.com guest review
8/10 Very Good
Dec 20, 2024
Exactement répondu à mes attentes
Cet hôtel à repondu à mes attentes.
Bien situé.
Bien reçu, par le personnel (souriants et acceuillants)
alain
alain, 15-night trip
Verified Hotels.com guest review
10/10 Exceptional
Dec 13, 2024
Ginette
Ginette, 3-night trip
Verified Hotels.com guest review
8/10 Very Good
Dec 10, 2024
Mario
Mario, 2-night trip
Verified Hotels.com guest review
8/10 Very Good
Dec 10, 2024
Breakfast is à lot of food and perfect!
Mario
Mario, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Dec 10, 2024
Right off the Mallecon
Close to all amenities. Staff very nice and extremely accommodating. Close to beach and great dining.
Sean
Sean, 3-night trip with friends
Verified Hotels.com guest review
2/10 Poor
Dec 10, 2024
Jorge
Jorge, 1-night family trip
Verified Hotels.com guest review
8/10 Very Good
Dec 2, 2024
Mario
Mario, 1-night trip
Verified Hotels.com guest review
6/10 Good
Dec 2, 2024
Could use some love
The hotel is clean and the staff helpful and friendly. It definitely could use some mainstream. The bathroom floor was constantly wet either from leaky toilet or sink. Shower also sprayed water everywhere as needs new seals. Breakfast was good. Rooftop pool definitely needs an update. But😀. Price was good. Very close to Malecon and many wonderful restaurants. Perfect for short stays. Would go again❤️
Rita
Rita, 2-night family trip
Verified Hotels.com guest review
4/10 Fair
Dec 2, 2024
Nice location. Bad service
They out us on two bedroom. I had reserved a single bed. First the key didn’t work. The bell boy had to try several times. When we tried taking a shower no hot water. We called the front desk and she said that she knew it was not working that the service guy was not in. She said to leave running. We wanted almost a half hour and no hot water. The next morning we tried again and no hot water. The front lady didn’t seem ti care. We went out of the room and the key didn’t work. We had to try several times before it work. We went downstairs and spoke to a guy. We told him about the water and the key not working. He said he had reported the issue to management and he they never fixed it. He reprogrammed the keys and went to try it again. He had trouble opening the door. He kept trying and after several attempts it worked. He said there must be something with the lock. He said to just keep trying. Sure enough when we went back and tried opening the door it didn’t work. Again we had to try several times until it work. They just didn’t seem to care.
Gus
Gus, 2-night trip
Verified Hotels.com guest review
8/10 Very Good
Dec 1, 2024
Mario
Mario, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 29, 2024
Service is wonderful. The front desk staff, everyone was amazing, kind and inviting.
Cory
Cory, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 21, 2024
Ginette
Ginette, 2-night trip with friends
Verified Hotels.com guest review
4/10 Fair
Nov 12, 2024
Last time staying here.
I booked a room the same day I arrived. I booked on line. When I got to the hotel checking in was easy. The women there gave a room on the 3rd floor. I had stayed at this hotel before and I liked it. However this time I got to my room and opened the door only to be greeted with cigarette smell and mildew. The toilet had not been flushed and there was toilet paper and cigarette butts in the water. I flushed it down, set my bags down and headed downstairs to see if I could change rooms. When I got to the front desk the woman was on the phone. I was hungry so I decided to go for a bite and come back and ask for a room change. After eating I came back and there was another woman at the front. It seems there was a shift in staff. I asked the woman if there were smoking rooms in the hotel and she said that the hotel was smoke free. I told her that my room smelled like smoke and I found cigarette butts in the toilet and wanted to change rooms. She say that someone had smoked in the room and that they were full and there were no rooms available. To check the next day. I spent the night in a smelly room and when I left my clothes smelled like smoke. This is the last time I am staying at this hotel. Even though other areas in the hotel are okay.
Juan
Juan, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
Nov 5, 2024
FRANÇOIS
FRANÇOIS, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
Nov 5, 2024
Daniel
Daniel, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 27, 2024
Very good 👍
Antonio Pavon
Antonio Pavon, 4-night trip
Verified Expedia guest review
8/10 Very Good
Sep 26, 2024
Great stuff friendly and efficient, rooms are clean. The property location is perfect to walk to Malecon and shopping and dining areas.
Maximo
Maximo, 1-night romance trip
Verified Expedia guest review
6/10 Good
Sep 21, 2024
Room smelled like mold. Also needs to be more clean doors to closet and restroom were dirty also shelfs in closet.
Juan
Juan, 6-night romance trip
Verified Expedia guest review
2/10 Poor
Sep 19, 2024
Terrible staff service from receptionist. She was very rude.The day shift bellboy was very sweet and gave us good service . Hotel is old and not what i expected from pictures. Bed only had a thin sheet and when i requested a blanket the receptionist said they didnt have any. I did not received vip perks Will not stay here again. Location is good but its not worth the terrible experience.
Yvette
Yvette, 1-night romance trip
Verified Expedia guest review
6/10 Good
Sep 17, 2024
Average
jesus
jesus, 2-night family trip
Verified Expedia guest review
6/10 Good
Sep 17, 2024
We didnt get the room we booked (it was supposed to be two doubles and it only had one but since it was just the two if us and we were exhausted i didnt bother with asking to change). The room was very small. The air conditioning turna off when you leave the room so its crazy hot when you come back. Only a top aheet provided on the bed with a runner along the bottom and 3 pillows.