A medium grade hotel which tries to pass as a 5 star hotel but fails to reach a level higher than 3-1/2 stars - here are the reasons why -
1. Rooms and bed linens are mediocre at best. Bedsheets are very heavily used for a long time and it shows. Gym towels are in far worse condition.
2. The bath towels provided in the bathroom barely pass as towels. These are like towels at a local gym which you know have been used and abused.
3. The floorboards are wood and they creek as one walks over them. They too show signs of aging. After changing two rooms, I finally got a nice room where the floorboards did not make noise.
4. The electric iron is a base, plain vanilla version with no steam built in.
5. When showering, water does leak out of the shower area even with the glass door firmly closed. This is because of the drain not clearing water quickly enough, so it backs up and flows into the bathroom area (caveat: issue with my unit, and may not be a common occurrence for all the rooms).
6. When you order room service or laundry, instead of putting the charges on the room, the service personnel insist on immediate cash/credit card payment.
7. They kept reminding me every time I showed up for breakfast that the breakfast was not included in my room tariff - even though I had told them to add to the room account. Terrible!
8. The lady at the Tatva spa counter was very rude.
9. Cleaning crew is great and responsive!
1-. Property manager Rachna was very cordial.