6/10 Good
Jan 31, 2025
False advertising /no help hotel.com
I was put in the smallest hotel room I've ever been in, about 110 square feet. It also had a vey small tv, about 30". The puctures shown on hotel.com very clearly showed a much larger room AND said every room had a 50" tv. After i complained twice to the front desk they put me in amuch bigger room with a 50" tv. I took my complaint to hotel.com and they said they would get back with me in 24 to 72 hours. Its now been 6 days, i left the hotel and they have still not gotten back with me. Hotel.com was useless in checking the listing and in resolving. Had i been there in the room i ended up with from the start the hotel would have received 5 stars, but the workers there told me it was the only room in hotel with a50" tv.
troy
troy, 5-night trip
Verified Hotels.com guest review