Our plane was delayed so it appeared that they gave our room away, and my husband spent the 1st night on a deflating air mattress on the floor. We were not given a discount for this. They gave us a much nicer room on day 2, also did free laundry. Staff were very nice, I was bitten by one of the many feral dogs that roam skopje, they were very concerned and organised a taxi to take me to the hospital.