Chateau Elan

Check-in - Slow, took >20mins from arrival. Only 1 checkin counter, at a reasonably busy time. Probably complicated by COVID as all guests needed to be screened. Also requires a physical credit/debit card to check-in which slowed us down, can't use Apple Pay or similar and despite having fully paid in advance. Parking Plenty available and easy to find. Parking as across the road though, so need to carry luggage across the road and garden. Not a problem, but good to plan how you pack if this is part of a longer trip. Room Clean and welcoming. All the facilities that were stated were present and functional. Nice view of the golf course, very well maintained and lots of native animals at the doorstep. We did have a problem with ants invading the bathroom and some of the kitchen. I assume this was because of the weather (hot day then very rainy night) and there was insect spray provided, though did mean the loss of our toothbrushes. Vicinity The restaurant is located a short walk from reception, though a good 5min walk from the villas. Also can't walk on the golf course, and there is no footpath so you have to walk along the road. Take away meals are from here too. Close to lots of the big wineries and there are supermarkets/alcohol shops within 30mins drive. There was also a coffee cart there when we were there which was convenient and gave some choice.

A beautiful location, lovely facilities, and then staff were always polite and friendly.

Friendly staff, room was large, clean, clean bedding, lots of towels and the bed is massage bed! Amazing! The property grounds were clean and well maintained. All round great stay. Would stay here again.

Property was well maintained from the outside however the room itself was in poor condition. The bathroom was not cleaned sufficiently on arrival (hairs, stains on sink, black markings possibly mould around base of shower). Bugs would frequently visit our room during the night. Staff were friendly but not especially warm.

The bed was very uncomfortable and no private balcony. No mini bar. No room service. Definitely not something you'd expect for $400 a night.

It was a great place to stay but feel that it was a bit overpriced

Amazing stay with great friendly staff. Golf was superb!!

Nothing wrong with the hotel but just old and shabby. We paid a premium price for the room which I appreciate was due to Christmas period the room was average certainly not value for money felt very generic. Would not recommend If paying over $170 per night.

Did not like at all. Can't believe that this property calls itself 5 star. Very dated rooms with only ripped material barriers separating the adjoining room balconies. Needs a major refurbishment!

Good view and nice restaurant, can see the kangaroos as well. Only thing is the bed are combined by two small beds, not levelled. Overall is good, large space and nice environment. Good for family trip and close to everything.