We stayed at the Best Western portion of Villa Sofia. First, the pros- nice, secluded guest houses in a wooded area of a quiet neighborhood. The studios are like wood cabins that are very quaint and comfortable. There is a good kitchenette too. Now the cons, we were told (or maybe it was a miscommunication) that breakfast was included. Upon checkout, we discovered that we had $100 in breakfast charges, but we never would have gone had we thought there was a charge (especially since we had plenty of food from the supermarket and a kitchen in the room). Maybe there was some misunderstanding, but in any other situation, I would have expected the hotel to give the customer the benefit of the doubt, and they refused to waive the charge, which I had to later dispute with my credit card company. The entire experience tainted our stay. Other Cons- There was no shampoo in out hotel room for the first 2 days until we requested it. The hotel is up a very steep hill from town, and we had to take several cabs to get back because it was so tiring. Also, I took a massage at the spa--it was inexpensive, which I thought was great, but the masseuse was terrible and used no pressure even after I asked a few times for more pressure. Also, the massage rooms were like high-walled cubicles, with no ceiling, so you could hear other people at the spa talking and shouting--very unrelaxing!