10/10 Exceptional
Mar 31, 2025
Luxury Wellness
I believe the hotel had only been open a few weeks when we visited. Parts of it are still under construction and should only make the experience more interesting once it's completed. We stayed in the top floor of a loft suite. The room had a lot of "wow" factors I enjoyed like the motorized curtains and high ceilings. I felt like an old lady on the spiral staircase, as my knee hurt in the tight twisting body movements, moving up the stairs. My husband mentioned his pillow was horribly stiff. The front desk staff informed us, the complaint was warranted as they only stuff pillows with natural materials which is a decision they are reconsidering. But overall the room was excellent. The thermal pools, tubs, sauna etc were outstanding. The one important safety issue they should address is the slippery floors which could use some rubber matting. If you really want to impress your guests who pay a hefty room charge, offer the Thermal pools for free/ or a nominal fee like $25 but charging $50-100 for a hotel guest seems high considering we paid $500/night for the hotel.
Cara
Cara, 1-night trip