Ksar Shama

3.5 star property
Ouirgane hotel with 2 restaurants and 2 outdoor pools

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Ksar Shama

2 outdoor pools, pool umbrellas, sun loungers
Terrace/patio
Junior Suite | Hypo-allergenic bedding, individually decorated, free WiFi, bed sheets
Lobby
Suite, 2 Bedrooms (Ksar) | Living room | Fireplace

Reviews

7.4 out of 10

Good

Popular amenities

  • Airport transfer
  • Connecting rooms available
  • Bar
  • Spa
  • 24/7 front desk
  • Pool
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • 2 outdoor pools
  • Rooftop terrace
  • Sauna
  • Steam room
  • Children's pool
  • Pool bar
  • Room service
  • Coffee shop/cafe
  • Airport shuttle
Feel at home
  • Children's pool
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate sitting area
  • Cable/satellite TV service
  • Garden

Room options

Available filters for rooms
Showing 5 of 5 rooms

Suite, 2 Bedrooms (Ksar)

Highlights

Balcony or patio
Separate sitting area
Individually decorated
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
  • 323 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

Standard Double Room

Highlights

Balcony or patio
Separate sitting area
Individually decorated
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
  • 108 sq ft
  • Sleeps 3
  • 1 Double Bed

Superior Double Room

Highlights

Balcony or patio
Separate sitting area
Individually decorated
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
  • 161 sq ft
  • Sleeps 3
  • 1 Double Bed

Suite (Ksar)

Highlights

Balcony or patio
Separate sitting area
Individually decorated
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
  • 269 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

Junior Suite

Highlights

Separate sitting area
Individually decorated
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Hypo-allergenic bedding
  • 269 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

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About the neighborhood

Map
Marigha Ouirgane, Ouirgane, 42150

What's nearby

  • Barrage Ouirgane - 11 min walk - 1.0 km
  • Souk Hebdomadaire Ansi - 18 min drive - 15.5 km
  • Amizmiz Square - 58 min drive - 40.1 km
  • Lalla Takerkoust Lake - 69 min drive - 50.5 km
  • Oukaimeden - 84 min drive - 69.7 km

Getting around

  • Menara Airport (RAK) - 63 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Oliveraie De Marigha - ‬6 min drive
  • ‪chez momo 2 - ‬19 min walk

About this property

Ksar Shama

Take in the views from the rooftop terrace when you stay at Ksar Shama. Guests can grab a bite to eat at one of the 2 restaurants and visit the spa to be pampered with massages, body wraps, or facials. Other highlights include 2 outdoor pools, a poolside bar, and a sauna.

Languages

Arabic, English, French

At a glance

Hotel size

  • 20 rooms

Arriving/Leaving

  • Check-in start time: 1:00 PM; Check-in end time: 10:00 PM
  • Late check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free continental breakfast each morning 8:30 AM–11:00 AM
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Barbecue grills
  • Room service (limited hours)

Traveling with children

  • Children's pool

What to do

  • Hiking/biking trails nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Laundry facilities
  • Multilingual staff
  • Bicycle rentals
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 2007
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Library
  • 2 outdoor pools
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Traditional architecture

Accessibility

  • Wheelchair accessible

Room amenities

Be entertained

  • Cable/satellite TV channels

Home comfort

  • Air conditioning and heating
  • Bathrobes

Sleep well

  • Hypo-allergenic bedding
  • Bed sheets provided

What to enjoy

  • Fireplace
  • Individually decorated
  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer (on request)
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi

More

  • Daily housekeeping
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 3 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a steam room and Turkish bath/hammam. The spa is open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MAD 13.20 per person, per night. This tax does not apply to children under 12 years of age.

Optional extras

  • Airport shuttle service is offered for an extra charge of MAD 20 per person (roundtrip)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit and window guards on site.
This property accepts major credit cards, debit cards and cash.

Also known as

Ksar Shama
Ksar Shama Hotel
Ksar Shama Hotel Ouirgane
Ksar Shama Ouirgane
Ksar Shama Hotel
Ksar Shama Ouirgane
Ksar Shama Hotel Ouirgane

Frequently asked questions

Does Ksar Shama offer free cancellation for a full refund?
Yes, Ksar Shama does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Ksar Shama?
Yes, there are 2 outdoor pools and a children's pool.
Are pets allowed at Ksar Shama?
Sorry, pets aren't allowed.
Is parking offered on site at Ksar Shama?
Yes, there's free self parking.
Is airport shuttle service offered by Ksar Shama?
Yes, an airport shuttle is available. The charge is MAD 20 per person roundtrip.
What are the check-in and check-out times at Ksar Shama?
Check-in start time: 1:00 PM; Check-in end time: 10:00 PM. Check-out time is noon.
What is there to do at Ksar Shama and nearby?
Have fun during the warmer months with activities nearby such as hiking. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. Ksar Shama also has a sauna and a steam room, as well as a garden.
Are there restaurants at or near Ksar Shama?
Yes, there are 2 onsite restaurants.
What's the area around Ksar Shama like?
Ksar Shama is a short 1-minute walk from Toubkal National Park and 11 minutes' walk from Barrage Ouirgane.

Reviews

7.4

Good

7.6/10

Cleanliness

7.8/10

Staff & service

10/10

Amenities

7.8/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Poor

Tout est sale ! A fuir
Cet établissement est sur-noté et les images postées par la direction sont surréalistes. Voici pourquoi : Chambre : La chambre étais très sale, avec des draps mal lavés et des housses de canapé tachées de chocolat bien frais. On sentais que le ménage avait était bâclé Le lit était inconfortable Absence de télévision Salle de bain sale et non équipée du strict minimum, a savoir du savon ! On a dû le demander à la réception pour l’avoir le soir Piscine : Piscine complètement opaque ! Je n’ai jamais vu une piscine aussi sale ! Les parois infestées d’algues. Quand j’en ai parlé à la direction, j’ai compris qu’elle n’était pas filtrée quotidiennement !!! Petit déjeuner : Petit déjeuner servi à table mais après une demi heure d’attente, alors qu’on est arrivés tôt et qu’il n’y avait que nous et une autre table à servir. Le petit déjeuner est limité à des aliments gras et bourratifs (meloui, harcha, cake degeulasse) le tout servi dans des assiettes mal lavées Cadre général : Y a beaucoup d’alcooliques dans l’établissement. On a même trouvé une bouteille et des verres dans les jardins. Et heureusement qu’on l’a vu avant notre enfant de 3 ans qui a failli boire le verre pensant que c’était de l’eau
Abderrahmane, 3-night family trip
Verified Hotels.com guest review

6/10 Good

The place is beautiful with huge potential, well maintained gardens a restaurant and lounge area with great atmosphere and character, furniture and accessories clearly chosen with great taste and care. The pool and terrace is lovely albeit in need of some repairs. The rooms are nicely set in the gardens with their own terrace, bathrooms are basic with large windows inside the shower and curtains or screens missing, bedrooms are nicely furnished but basic lacking accessories or a personal touch. What really lets the place down however is the service. Not once either by the pool or on the terrace would someone ask whether you needed something, drinks ordered at the bar take ages to arrive, choice is extremely limited. The same is true for food, table setting is basic, you might have to ask for a napkin or for yor food to arrive at the same time, waiting times ( the place was mostly empty) are long and the meals are at best ok, breakfast however was nice. The manager showed little concern for the guests, no real effort was made to provide information regarding surroundings when asked.
Marina, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Wonderful place.
Verified Hotels.com guest review

4/10 Fair

Never again
I stayed here 4 years ago and the room was excellent and the european staff fine. Hpwever the food was terrible. 3 of us stayed for 4 nights in late March 2018 There were no other guests, the new moroccan manager has only been there a month and said he recognises the problems Dinner was 15euros, a disgraceful price for what you get. The food was even worse than last time, the menu didnt change over 2 nights and the tagines were of poor quality,. We wondered were all the good looking meat went because we had only gristle, I had the chicken and there was hardly any meat on it. The last night we eat elsewhere Breakfast was the same everyday , however I asked for eggs and got then , hard boiled but better than the thin gruel they called porridge Last time I had plenty of wood to make my own fire, this time I had to ask for wood , a gentleman turned up and lit the fire , he left me a few twigs that lasted all of 30 mins. I didnt bother the next 3 nights I used the air con, worked fine. The good bits, excellent clean pool, good location for valley walking, huge beds.
DD, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Great place to get off the grid
Amazing place with incredibly helpful staff. A true oasis with beautiful scenic backdrop. Would absolutely return.
Verified Hotels.com guest review

8/10 Very Good

Nestled between mountains
I stayed for one night. The bathroom was cold but the room was big and comfortable the food was great. It's a great place if you want to get away from Marrakech.
Verified Hotels.com guest review

10/10 Exceptional

Ksar shama i will be back
Lovely hotel. Very clean. Great location. The most helpfull staff possible and great food. All round excellent . Will definately return. Big thanks to assia on the reception for all her time and help as i changed travel plans last minute.
Verified Hotels.com guest review

6/10 Good

Lovely pool area but cold pool water.
Our 3rd stop while travelling in Morocco and the first two riads set a very high standard. Limited food available here with a small menu and not the quality we were used to elsewhere. Slow drinks service when poolside. Very dark rooms.
Verified Expedia guest review

8/10 Very Good

Mitigée...
Le lieu est vraiment magnifique : la végétation, la vue sur la montagne... les chambres (suites) sont spacieuses. Mais mon sentiment reste mitigé à cause de la propreté de la piscine très moyenne, l'état des transats autour qui ne sont sales et pas nettoyés, les coussins complètement affaissés... Le personnel ne porte pas de masque (alors que nous sommes en plein contexte COVID)... On a réservé pour 2 adultes et 2 enfants et quand on est arrivé, les lits enfants (banquettes) n'étaient pas prêts... J'ai demandé qu'on prépare leurs lits et la dame m'a apporté des draps et... est repartie sans faire les lits... De plus, il y a aucune alèse sur les matelas, seulement un drap, ce qui n'est pas très propre... La dame de l'accueil, en entrant dans la chambre, a ouvert les rideaux, et ils sont à moitié tombés des rails. Elle a dit à mon mari de les remettre lui même, qu'il pouvait monter sur la table de de chevet pour les remettre... Bref, le cadre est splendide mais le service franchement moyen pour le prix.
Yasin, 3-night family trip
Verified Hotels.com guest review

8/10 Very Good

L'établissement était très joli... Pas de personnel accessible et petit déjeuner "dégueulasse"accueil inoubliable. Disponibilité +++ Nous y retournerons
1-night family trip
Verified Expedia guest review

8/10 Very Good

Kim, 1-night romance trip
Verified Hotels.com guest review

4/10 Fair

Vorsicht! Die besten Jahre sind vorbei.
Wir, eine 5-köpfige Familie, verbrachten hier zwei Nächte im April 2017. Gleich bei der Ankunft wurde klar, dass wir bei dieser Buchung einen Fehlgriff getan hatten. Es herrschte Geisterstimmung, nur eine Handvoll Gäste außer uns in einer weitläufigen Anlage. Außenanlagen verwahrlost, Garten ungepflegt, Sitz- und Liegeauflagen verschmutzt und zerrissen. Bungalows mäßig sauber, auf den Wegen lagen Zigarettenstummel. Restaurant: Speisenauswahl sehr beschränkt, Spaghetti wurden kalt serviert. Wifi funktionierte nie, unsere Kids bekamen die Krise. Positiv: Trinkbare Weine zu fairen Preisen
Verified Expedia guest review

8/10 Very Good

Parfait
Hôtel bien situé pour une halte sur la route de Taroudant ou alors visite de ouirgane,ou remonter par Asni. Qualité des aménagements intérieurs et extérieurs, très bon rapport qualité prix.
Verified Ebookers guest review

8/10 Very Good

Langt væk..
Hotellet ligger perfekt, hvis man regser gennem bjergene (godnok ikke helt på de angivede gps-koordinater- de rigtige koordinater:31.19925, -8.04872). Værelset var stort og lækkert,-dog lidt køligt. Maden i restauranten var ikke af højeste kvalitet. Wifi virkede kun sporadisk. Men man befinder sig trodsalt midt i bjergene, så man kan heller ikke forvente sig det vilde. Prisen var trodsalt god (bedst hvis man betaler i Dihram, -i forhold til Euro). De tager kun keditkort hvis forbindelsen virker,-så tag kontanter med.
Verified Hotels.com guest review

8/10 Very Good

Un coin de paradis dans l'atlas
Un endroit très calme au milieu d'une oliveraie avec pour toile de fond l'atlas. La piscine est très agréable, très propre et bien aménagée avec des transats. La cuisine est locale et simple. La literie mériterait d'être plus confortable.
Verified Hotels.com guest review