2/10 Poor
Oct 15, 2024
The most horrible customer service ever
So this place customer service is absolutely horrible. My mother who is in her 70s amd on oxygen had the reservation so she could see family. When she arrived, her oxigen was low and she needed to plug in. There was some confusion about the reservation since i made it on.my account for my mother, although she was listed on everything i could see.
This man, who would not give his name (later i found out his suppossed name is BJ) would not assist my mother. He would not call hotels.com, he would not give her any options or assistance. When she told him.she needed to call me, he kicked her out of the hotel, and told my mother to let me know i would still be charged for the room but that my mother was not allowed in the hotel amd not to come back.
I confirmed the story with Sarah over the phone. Other family members tried to assist my mom who was now out of oxygen. They got her to another hotel that was much nicer.
I called the hotel.from.Dubai where i was and again the fromt desk people would not give me ther names or the name of the manager. I called hotels.com and they were able to get our money refunded.
What an absolutely horrible customer service and greed. Not willing to help an elderly woman on oxigen, not willing to tell her what options she had, not willing to listen. Just kicked her out on the street.
WylaGene
WylaGene, 2-night family trip
Verified Hotels.com guest review
