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Guangzhou Phoenix City Hotel

4.5 star property
Baroque Guangzhou hotel with full-service spa, connected to the convention center

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Guangzhou Phoenix City Hotel

Lobby
Exterior
Pillowtop beds, free minibar items, desk, blackout drapes
Exterior
Exterior

Reviews

7.6 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Airport transfer
    Airport transfer
  • Spa
    Spa
  • Gym
    Gym
  • 24/7 front desk
    24/7 front desk
Main amenities
  • Daily housekeeping
  • 3 restaurants and bar/lounge
  • Full-service spa
  • 2 outdoor pools and indoor pool
  • Breakfast available
  • Free area shuttle
  • Health club
  • Outdoor tennis court
  • Sauna
  • Steam room
  • Children's pool
  • Spa tub
For families
  • Children stay free
  • Supervised childcare (surcharge)
  • Children's pool
  • Children's club (surcharge)
  • Playground on site
  • Refrigerator
The price is $64
includes taxes & fees
$61 per night
Dec 7 - Dec 8

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Deluxe room

Pillowtop beds, free minibar items, desk, blackout drapes

Deluxe room

Highlights

Balcony or patio
Yard
Separate sitting area
Air conditioning
Refrigerator
Minibar (some free items)
HDTV
Pillowtop bed
  • 452 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Suite

Pillowtop beds, free minibar items, desk, blackout drapes

Deluxe Suite

Highlights

Balcony or patio
Yard
Separate sitting area
Air conditioning
Refrigerator
Minibar (some free items)
HDTV
Pillowtop bed
  • 1022 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room

Pillowtop beds, free minibar items, desk, blackout drapes

Executive Room

Highlights

Balcony or patio
Yard
Separate sitting area
Individually decorated
Air conditioning
Refrigerator
Minibar (some free items)
HDTV
  • 603 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Commercial Suite

Commercial Suite | Pillowtop beds, free minibar items, desk, blackout drapes

Commercial Suite

Highlights

Balcony or patio
Yard
Separate sitting area
Air conditioning
Refrigerator
Minibar (some free items)
HDTV
Pillowtop bed
  • 947 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Superior room

Pillowtop beds, free minibar items, desk, blackout drapes

Superior room

Highlights

Balcony or patio
Yard
Separate sitting area
Air conditioning
Refrigerator
Minibar (some free items)
HDTV
Pillowtop bed
  • 452 sq ft
  • Sleeps 3
  • 2 Twin Beds

Similar properties

Exterior

Crowne Plaza Guangzhou Zengcheng, an IHG Hotel

Pool
Spa
Free parking
Free WiFi
9.4 out of 10, Exceptional, (29)
The price is $70
includes taxes & fees
$66 per night
Nov 30 - Dec 1
Crowne Plaza Guangzhou Zengcheng, an IHG Hotel
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About the neighborhood

Map
Phoenix City, Xintang Section, Guangyuan East Road, Guangzhou, Guangdong, 511340

What's nearby

  • Canton Fair Complex - 21 min drive - 28.8 km
  • Taikoo Hui - 22 min drive - 31.3 km
  • Canton Tower - 25 min drive - 35.1 km
  • Chimelong Paradise - 28 min drive - 37.0 km
  • Beijing Road Pedestrian Street - 28 min drive - 38.1 km

Getting around

  • Baiyun International Airport (CAN) - 55 min drive
  • Guangzhou East Railway Station - 18 min drive
  • Shitan Railway Station - 26 min drive
  • Dongguan Railway Station - 31 min drive
  • Free area shuttle
  • Airport shuttle (surcharge)

Restaurants

  • ‪下龙湾 - ‬5 min drive
  • ‪猫屎咖啡 - ‬18 min walk
  • ‪金色休闲吧 - ‬19 min walk
  • ‪One Coffee Bar - ‬17 min walk
  • ‪渔米之香 - ‬4 min drive

About this property

Guangzhou Phoenix City Hotel

Located in the entertainment district, Guangzhou Phoenix City Hotel is a great choice for a stay in Guangzhou. Guests can visit the spa to be pampered with massages, facials, or body treatments, and Vienna Restaurant, one of 3 restaurants, serves breakfast, lunch, and dinner. Other highlights at this Baroque hotel include 2 outdoor pools, an indoor pool, and a poolside bar.

Languages

Chinese (Mandarin), English, Japanese

At a glance

Hotel size

  • 573 rooms
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in start time: 2 PM; Check-in end time: noon
  • Express check-in available
  • Late check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is 2 PM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation
  • The check-in location for Apartment - Exterior unit differs from the property location. Hotel features a shuttle from the main building to apartment building.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (18 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)
  • Supervised childcare*
  • Children's club*

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired internet access in public areas
  • Free WiFi and wired internet access in rooms

Parking

  • Free onsite self parking
  • Free onsite extended parking
  • Onsite RV/bus/truck parking (fees apply)
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle from 6 AM to 10:30 PM*

Offsite

  • Free area shuttle within 1 km

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10 AM
  • 3 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • Barbecue grills
  • Free reception
  • 24-hour room service

Traveling with children

  • Children stay free (see details)
  • Children's club (surcharge)
  • Children's pool
  • Free local shuttle
  • Playground
  • Supervised childcare (surcharge)
  • Grocery/convenience store

What to do

  • Tennis
  • Shopping
  • Pool table
  • Golfing nearby
  • Hiking/biking trails nearby

Working away

  • Business center
  • Meeting rooms
  • Conference center (3003 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bicycle rentals
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2003
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Porch
  • Piano
  • Health club
  • 2 outdoor pools
  • An indoor pool
  • Full-service spa
  • Spa tub
  • Outdoor tennis court
  • Sauna
  • Steam room
  • Reception hall
  • Baroque architecture

Accessibility

  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • 37-inch LCD TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Stocked minibar (select free items)
  • Electric kettle
  • Bathrobes and slippers

Sleep well

  • Blackout drapes/curtains
  • Pillowtop mattress
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Balcony or patio
  • Yard
  • Separate sitting area

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Rainfall showerhead
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, 疯狂城 Suana. Services include facials and body treatments. The spa is open daily.

Dining

Vienna Restaurant - This restaurant serves breakfast, lunch, and dinner.
Chinese Restaurant - This restaurant serves breakfast, lunch, and dinner.
No.99 Bar - Onsite restaurant.
Japanese Restaurant - Onsite restaurant.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately CNY 108 for adults and CNY 54 for children
  • Airport shuttle service is offered for an extra charge of CNY 500 per vehicle (one-way)

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Rollaway beds are available for CNY 200 per night
  • Children's club access is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit and window guards on site.
This property accepts credit cards. Cash is not accepted.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Guangzhou Phoenix City
Guangzhou Phoenix City Hotel
Phoenix City Guangzhou
Guangzhou Phoenix City
Guangzhou Phoenix City Hotel Hotel
Guangzhou Phoenix City Hotel Guangzhou
Guangzhou Phoenix City Hotel Hotel Guangzhou

Frequently asked questions

Is there a pool at Guangzhou Phoenix City Hotel?
Yes, there are 2 outdoor pools, an indoor pool, and a children's pool.
Are pets allowed at Guangzhou Phoenix City Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Guangzhou Phoenix City Hotel?
Yes, there's free self and extended parking. RV/bus/truck parking is available.
Is airport shuttle service offered by Guangzhou Phoenix City Hotel?
Yes, an airport shuttle is available from 6 AM to 10:30 PM on request. The charge is CNY 500 per vehicle one-way.
What are the check-in and check-out times at Guangzhou Phoenix City Hotel?
Check-in start time: 2 PM; Check-in end time: noon. Check-out time is 2 PM. Express check-in is available.
What is there to do at Guangzhou Phoenix City Hotel and nearby?
Practice your swing on the tennis courts. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 2 outdoor swimming pools. Guangzhou Phoenix City Hotel also has an indoor pool, a sauna, and a steam room, as well as a picnic area and a garden.
Are there restaurants at or near Guangzhou Phoenix City Hotel?
Yes, there are 3 onsite restaurants.
Does Guangzhou Phoenix City Hotel have any outdoor private spaces?
Yes, every room features a balcony or patio and a yard.

Reviews

7.6

Good

7.8/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Very Good

It was really nice, the property, its staff, breakfast etc all really nice. The kitchen closes -- and not 24hrs, so that was sometimes difficult, not getting food later in the day.
odera, 6-night business trip
Verified Expedia guest review

8/10 Very Good

Good hotel Try to get the lake view
1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Definitely recommend
I have stayed here 4 times in the last 3 years and every time has been great. It is very clean, the staff is very attentive, despite the language difference and the breakfast buffet is excellent. A wonderful value for the money, for sure.
Janice, 5-night trip
Verified Hotels.com guest review

6/10 Good

Cannot recommend
Although we arrived very late, the staff was pleasant! However, they told us nothing about where the buffet was located and we missed it. The tap water I used just to brush my teeth made me terribly sick with stomach cramping, dry heaves, sweating and diarrhea. Our room was not clean. The bathroom walls were dirty with some substance, the tea cup had unknown brown liquid in it. There was water in the tea kettle. I would not recommend this hotel or stay there again.
LORI A, 1-night family trip
Verified Hotels.com guest review

8/10 Very Good

Knock Your Expectations Half a Notch
Whatever expectations you have, take then down about half a notch. The hotel is good, but left me wanting. The rooms look somewhat tired and the decor is outdated. The hallways are dark and sad. Also, I had a couple of negative run-ins with service staff that left a sour taste in my mouth. Plus, the hotel is really far away from anything interesting. Adequate seems to be the only word that comes to mind. WiFi was strong; no cable channels (they said they canceled their subscription but didn't update their information); coffee apparently is NOT included in a deluxe room; breakfast was ordinary and most items were cold; good looking pools but they open at 3pm. Just nothing too glamorous for all the boasting.
Verified Hotels.com guest review

10/10 Exceptional

Value for money
Generally very good for the price. Location suited our requirements.
Verified Hotels.com guest review

8/10 Very Good

Good hotel, far from everything.
Customer service is great. Too far from everything, about one hour to the canton fair. rooms are clean, however, because of the strong humidity in the hotel do to the humid weather, I recommend you book an executive room to have access to the executive lounge, It has Windows that you can open to vent the room it helps with the strong humidity smell.
Verified Hotels.com guest review

8/10 Very Good

Excellent place to stay. Very Clean. Nice western food restaurant. Very kind staff although, asides from a few staff members, little English is spoken. Highly recommended.
Verified Expedia guest review

6/10 Good

Good hotel bad location
I wish this hotel was different location. It takes one hour for shuttle to go to station or exhibition center. Taxi guys will rip you at night to go to this hotel with 4X price. Virtually nothing else exists within walking distance of this hotel.
Verified Expedia guest review

8/10 Very Good

Verified Hotels.com guest review

6/10 Good

Employees needs speak English
Employees needs speak English This is a international hotel but the associated only speaks chimes. It's important people whose speaks English
Verified Expedia guest review

2/10 Poor

Communication problems duplicated payment trouble
It is a lovely hotel but presents a lot of communication problems and frustrations as their staff does not understand english!! The menus is boring and there is not enough options on the menu for Western people. The limited choices offered on the menu are seldom available!! It is very difficult to ask for something because they cannot understand ENGLISH. When I checked out on the 4th of May 2014 I was forced to make a payment for accommodation. I showed them the proof that the accommodation was paid on the 22nd of January. They could not understand me OR the written proof of payment. I spoke to the sales lady and she promised me that they would refund me if it was a duplication. They accepted on the 6th of May that they made and error, apologised and promised me a refund. Today is the 6th of June, one month later and I STILL HAVE NOT RECEIVED MY REFUND !!! All this is and the other frustrations in the restaurant, i.e. asking for a "tops sheet" for my bed and the duplicate payment at the reception is because they CANNOT COMMUNICATE OR UNDERSTAND ENGLISH!!!! I do not know where to turn to anymore as they owe me a refund and it is still OUTSTANDING. WARNING ....DO NOT MAKE A DUPLICATE PAYMENT AT RECEPTION AT ALL.
Verified Hotels.com guest review

8/10 Very Good

CIGARETTE SMELL IN CORRIDORS.
The Hotel is well positioned, the staff are very friendly but Cigarette smell in Corridors is a serious problem. PLEASE IMPROVE YOUR VENTILATION IN CORRIDORS AND DON'T ALLOW PEOPLE TO SMOKE EVERYWHERE. Also encourage the staff to understand English. I will be coming back in three months, let me see the improvement.
Verified Hotels.com guest review

8/10 Very Good

Clean & comfortable room
The room and hotel was spacious and very clean and tidy. Breakfast buffet was great. The hotel's gardens and lake were great. Would stay again. The only thing would be the hotel's location, it is difficult to get to other places without a car/taxi.
Verified Hotels.com guest review

8/10 Very Good

nice and relaxing location!
Verified Hotels.com guest review

8/10 Very Good

Canton Fair stay
Hotel is beautiful. Huge building. I was told by a few of the employees that since the area has so many new hotels - it's not as busy as it used to be - that's why I think the service has declined.
Verified Hotels.com guest review

6/10 Good

Four stars service for a five stars hotel
Behind the splendor of the design there is little to shout about. The age is catching up with the building, the corridors leading to the rooms are stuffy and dimly lit. The food in the Chinese restaurant is awful. imagine We couldn't order rice in a Chinese restaurant. The plus side is the resort style with plenty of greenery and fresh air. Staff attitude is average and insistent. I pointed out to a staff in the breakfast restaurant that the floor was wet and posed a risk to patrons but no ones took any action for the entire time I was dining there.
Verified Expedia guest review

10/10 Exceptional

luxuripus
Luxurious, good food, huge rooms, a bit far out of central city but only $14US taxi ride.
Verified Expedia guest review

10/10 Exceptional

Great option with lots to do
It's a great hotel. Big rooms, comfortable, with lots of things to do - two swimming pools, Karaoke, snooker, table tennis, bar, restaurants on site, and close to night life in the town.
Verified Hotels.com guest review

6/10 Good

Great location...poor upkeep.
Lobby and courtyard are beautiful. Sits at the base of a side hill that is stuffed with mansions. Quiet picturesque setting. My review is the same as the others before. Management or $$$ for upkeep are lacking. Mold in the bathroom, soiled carpets, worn bedding etc. great dinner buffet, but the linen table cloth that hadn't been laundered for a few meals spoiled it for me. Room service was similar to many Chinese hotels. English is a bit lean making it a trip to the local casino every time you order. My two cents...if you have a western menu, make sure the staff can understand what is on it. Overall, pretty good value for a Chinese hotel, but it needs a little elbow grease to return it to it's original luster.
Verified Hotels.com guest review

8/10 Very Good

Nice place. Good transportation service to down town.
Verified Hotels.com guest review

6/10 Good

Not what is seems
Rather disappointing , my whole experience of this great 5 star resort hotel. It is very far from airport and town, aprox. 1h travel. Check in takes long as staff's English is inadequate. The hotel is big and you have to find out where everything is by yourself. Breakfast is more suited to Asians although it's supposedly international. I found it boring.
Verified Expedia guest review

10/10 Exceptional

Phoenix City Hotel----It is a pleasure staying
I was with family to have a leisure and confined to my family only. We had great time. The surroundings are very greenery a kind feeling that of living in a forest. Hotel provided good multi cuisine breakfast , Lunch & Dinner. The overall feeling is very good. In fact my family like to visit once again. If Somebody want to take a break from day to day stressful life, it will be a good choice to stay at Phoenix city hotel at Guangzhou.
Verified Hotels.com guest review

8/10 Very Good

OK but could use improvement
Everything about the hotel itself was fine, however the concierge staff are terrible in their lack of knowledge. They didn't know there was a China Mobile store right in their own little community and, they sent me all the way to a ferry station in Shenzhen that doesn't even have ferries to Hong Kong/Kowloon, rather only to the airport or Macau. I was temporarily stranded because of them. Also the service staff need a lot of improvement with English it is often difficult to get something done or have them understand what you want/need.
Verified Expedia guest review

6/10 Good

aircon
i have to change two rooms aircon not working
Verified Hotels.com guest review