10/10 Exceptional
Sep 8, 2024
Do NOT use Expedia for international bookings. Property offers a lot more flexibility and better service via its own site or other platforms (I had good experience with Ctrip for China).
Expedia prevented us from checking out early although hotel manager agreed at no charge. Expedia made false promises on timeline and resolution, wasted our time and added stress during our travels.
Hotel itself is great in service and location. Close to lots of popular restaurants offering authentic Chinese fare. Laundry service is very handy.
Staff spoke very little English, but guests can generally help to translate.
Crystal
Crystal, 5-night trip
Verified Expedia guest review