When we arrived, we were told that we hadn't payed for our holiday which was from the 24 July to the 12 August. However, we had actually pre paid since the beginning of April.
One staff in particular, named Mihaela, was surprisingly rood to us. Also, she blocked our room keys from being able to open our door(our room had valuable belongings which we could not acsses). While doing this, she removed one of our beds. She done all of this without our permission which you obviously need because we have rented the room for three weeks. Therfore, for that period of time the room is ours and would need our permission to enter it.
Because of this, we had to leave 8 nights early and she had ruined our holiday.
We were extremely offend by this behavior and will definitely not be returning to this hotel.