Wai Ora Lakeside Spa Resort is a great choice for your beach stay in Rotorua. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, aromatherapy, and mani/pedis. The restaurant is a great spot for a bite to eat and cold drinks are served at the bar/lounge. Other highlights include 2 spa tubs, a seasonal outdoor pool, and a children's pool. Fellow travelers love the helpful staff and location.
Languages
Chinese (Mandarin), English
At a glance
Hotel size
30 rooms
Arranged over 2 floors
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Early check-in subject to availability
Minimum check-in age: 18
Check-out time is 11 AM
Late check-out subject to availability
Special check-in instructions
The property charges 2.5 percent for credit card payments
The front desk is open daily from 8:00 AM - 9:00 PM
Front desk staffed during limited hours
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi and wired internet access in rooms
Parking
Free onsite self parking
Offsite
Free area shuttle within 8 kilometers
Other information
Smoke-free property
Property amenities
Food and drink
English breakfast (surcharge) on weekday mornings 8:00 AM–10:00 AM
Restaurant
Bar/lounge
Snack bar/deli
Traveling with children
Children's pool
Free local shuttle
What to do
Golfing nearby
Hiking/biking trails nearby
Mountain biking nearby
Working away
Business center
Meeting room
Conference center
Services
Front desk (limited hours)
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Free newspapers in lobby
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Pool loungers
Pool umbrellas
Facilities
1 building/tower
Built in 2007
Safe-deposit box at front desk
Garden
Terrace
2 outdoor pools
Full-service spa
2 spa tubs
Massage/treatment rooms
Banquet hall
Room amenities
Be entertained
40-inch LCD TV
Premium digital channels
Home comfort
Air conditioning
Bathrobes and slippers
Iron/ironing board
Sleep well
Soundproofed rooms
Alarm clock
Premium bedding
What to enjoy
Balcony or patio
Separate dining area
Separate sitting area
Freshen up
Free toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi and wired internet
Phone
Food and drink
Refrigerator
More
Daily housekeeping
In-room safe
Special features
Spa
Wai ora day spa has 4 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is open select days.
Fees & policies
Refundable deposits
Deposit: NZD 50.00 per night
Optional extras
English breakfast is offered for an extra charge of approximately NZD 20 to 26 for adults, and NZD 10 to 20 for children
Early check-in can be arranged for an extra charge of NZD 50.00 (subject to availability)
Late check-out can be arranged for an extra charge of NZD 50.00 (subject to availability)
Credit card charges are subject to an extra charge of 2.5 percent
Renovations and closures
The following facilities are closed on Monday and Tuesday:
Bar/lounge
Dining venue(s)
Children & extra beds
Rollaway beds are available for NZD 60 per night
Pool, spa, & gym (if applicable)
Pool access available from 8 AM to 9:00 PM
The seasonal pool is open from January to December
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
This property does not have elevators.
This property accepts credit cards. Cash is not accepted.
Also known as
Wai Ora
Wai Ora Lakeside
Wai Ora Lakeside Resort
Wai Ora Lakeside Spa
Wai Ora Lakeside Spa Resort
Wai Ora Lakeside Spa Resort Rotorua
Wai Ora Lakeside Spa Rotorua
Wai Ora Resort
Wai Ora Spa
Wai Ora Spa Resort
Wai Ora Lakeside Hotel
Wai Ora Lakeside Resort
Wai Ora Lakeside Spa Rotorua
Wai Ora Lakeside Spa Resort Hotel
Wai Ora Lakeside Spa Resort Rotorua
Wai Ora Lakeside Spa Resort Hotel Rotorua
Frequently asked questions
Does Wai Ora Lakeside Spa Resort offer free cancellation for a full refund?
Yes, Wai Ora Lakeside Spa Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Wai Ora Lakeside Spa Resort?
Yes, there are 2 outdoor pools and a children's pool. Guests have pool access from 8 AM to 9:00 PM.
Are pets allowed at Wai Ora Lakeside Spa Resort?
Sorry, pets aren't allowed.
Is parking offered on site at Wai Ora Lakeside Spa Resort?
Yes, there's free self parking.
What are the check-in and check-out times at Wai Ora Lakeside Spa Resort?
Check-in start time: 3:00 PM; Check-in end time: 9:00 PM. There's a charge of NZD 50.00 for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge of NZD 50.00 (subject to availability).
What is there to do at Wai Ora Lakeside Spa Resort and nearby?
Have fun with nearby activities like hiking and mountain biking, and practice your swing on the nearby golf course. Indulge in a treatment at the spa and soothe your senses in one of the 2 spa tubs. Wai Ora Lakeside Spa Resort also has 2 outdoor pools and spa services, as well as a garden.
Are there restaurants at or near Wai Ora Lakeside Spa Resort?
Yes, there's an onsite restaurant.
Does Wai Ora Lakeside Spa Resort have any outdoor private spaces?
Yes, every room features a balcony or patio.
What's the area around Wai Ora Lakeside Spa Resort like?
Wai Ora Lakeside Spa Resort is in Holdens Bay, a short 5-minute walk from Te Amorangi Museum. Travelers say that the hotel is in a great location.
Reviews
8.4
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.8/10
Cleanliness
8.8/10
Staff & service
8.0/10
Amenities
8.0/10
Property conditions & facilities
7.8/10
Eco-friendliness
Reviews
10/10 Exceptional
Dec 25, 2024
Good value for money
The room was very comfortable and we slept well. Went for a swim in the lake. Staff were helpful. Food was good.
A little way out of town, which we liked
Convenient for local attractions
Malcolm
Malcolm, 2-night trip
Verified Hotels.com guest review
6/10 Good
Dec 6, 2024
Tracey
Tracey, 4-night family trip
Verified Hotels.com guest review
8/10 Very Good
Oct 13, 2024
Good location, cozy room, lovely spa
Beautiful location! I recommend booking services with the spa while you stay here.
Rooms are lovely and the beds were comfortable. The onsite restaurant serves decent food and the bar was cozy.
Jenifer
Jenifer, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 22, 2024
Have stayed here a few times & always enjoy my stay
Sameeka
Sameeka, 2-night romance trip
Verified Expedia guest review
8/10 Very Good
Sep 18, 2024
Highly recommend for a family event. There is so much to do within the resort premises and outside.
2 spa pools (a spa bath in rooms)
2 pools with seating areas.
Very good, will definitely be going back.
Jasmine
Jasmine, 2-night romance trip
Verified Expedia guest review
8/10 Very Good
Sep 10, 2024
Clean room and comfy bed. Great spa bath. However lounge room felt old and tired. No restaurant or swimming pool available during our stay.
Denise
Denise, 1-night romance trip
Verified Expedia guest review
8/10 Very Good
Sep 8, 2024
Very very clean
Mark
Mark, 1-night family trip
Verified Expedia guest review
6/10 Good
Sep 8, 2024
This place is not a resort and is misleading.
We booked 3 rooms for 4 adults on the same booking thru expedia & at the motels end, the bookings come thru separately so we were not grouped together.
The main feature pool was empty for 'maintenance' which is not advertised anywhere AND I had called 2 days before check in to see if it was heated & I was told it was not... it had no damn water in it!
A good 10min drive from cbd. The area is quiet, the room walls are thin & I could hear the people next door we had room 2 - the shower curtains were moldy and pink with scum. The toilet door design is ridiculous, if your trying to sleep & someone needs the loo, the whole room is lit up. Beds where firm and I found them comfortable but everyone else did not
Overall, would not stay again.
Holly
Holly, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
Aug 18, 2024
Qihua
Qihua, 1-night trip
Verified Hotels.com guest review
6/10 Good
Aug 10, 2024
Swimming pools (2) were green or empty - was not mentioned on the site the pools were not operational.
Spa pool water was murky and smelly.
Shower grout and walls were disgusting - wiped with face cloth and it turned black
Dust and stains in room
Restaurant advised they were award winning - could only see latest award from 2016. Only had breakfast - runny scrambled eggs. Didn't see any others dining
ANDREW
ANDREW, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
Aug 8, 2024
Room was good, bed comfortable, shower grouting discoloured, looks dirty. Off putting… drinks in the bar expensive. Breakfast was amazing, best salmon eggs Benedict ever. Will definitely go again and try restaurant for dinner..
Jacqui
Jacqui, 1-night family trip
Verified Lastminute guest review
6/10 Good
Aug 8, 2024
Shu
Shu, 1-night trip
Verified Expedia guest review
4/10 Fair
Jul 28, 2024
Unwelcoming staff and a room like a dungeon. Our tv turned itself on in the middle of both nights and wasn't repaired despite requests. Someone's sock under the bed. Leaking tap handle.
Prue
Prue, 2-night romance trip
Verified Wotif guest review
6/10 Good
Jul 7, 2024
Elaine
Elaine, 1-night trip
Verified Expedia guest review
8/10 Very Good
Jul 6, 2024
Very nice location, great surrounds, comfortable room. Would stay again!
Colin
Colin, 1-night romance trip
Verified Expedia guest review
8/10 Very Good
Jul 5, 2024
Beautiful lakeside views. Downside restaurant and bar were cold but food beautiful. Would of liked more choice for breakfast. Staff very friendly
kim
kim, 3-night romance trip
Verified Wotif guest review
6/10 Good
Jun 29, 2024
leila
leila, 2-night trip
Verified Hotels.com guest review
8/10 Very Good
Jun 21, 2024
Stephanie
Stephanie, 2-night family trip
Verified Hotels.com guest review
8/10 Very Good
Jun 12, 2024
Great place to stay as a get away, nice tidy room and good service, little disappointed the outdoor pools are not heated
Mathew
Mathew, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Jun 9, 2024
Nice and good area, service
Xiaochen
Xiaochen, 2-night family trip
Verified Hotels.com guest review
6/10 Good
Jun 2, 2024
Theresa
Theresa, 1-night trip
Verified Expedia guest review
6/10 Good
May 19, 2024
Water temp in the bath and shower too cold. (Not hot enough) Heat pump filters were dirty, did not use it. Waited 5 -10 min at reception on arrival with no staff in attendance, rang bell several times before being served.
Greg
Greg, 2-night romance trip
Verified Wotif guest review
10/10 Exceptional
May 19, 2024
What I liked was the peacefulness what I didn't like is I thought I booked the room with a jet spa bath but I did not overall was good experience.
Domonique
Domonique, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
May 12, 2024
Lovely stay, gorgeous lake views.
Very pleased. Perfectly clean and tidy.
Vanessa
Vanessa, 1-night romance trip
Verified Expedia guest review
8/10 Very Good
May 12, 2024
Enjoyed using spa. Nice location beside lake. Food at restaurant was very basic.