6/10 Good
Aug 18, 2024
Clear, consistent, and repeated instructions are necessary for Aparthotels with little to know visible service to guide you. One elevator specifies that the laundry, sauna, and gym appear on the 3rd floor, while the other specifies (correctly) that it is on the 2nd floor. The elevator with the correct signage is not the main elevator. Also there is no instructions in the room for the wifi passcode, although it does appear on the second elevator but not the main elevator near reception. The website and messages mention a "starter pack" for laundry (which I assumed was laundry detergent) but none could be found, neither in the room nor the laundry room. I would have brought travel laundry detergent had they not implied that it would be included with the stay. They also tell you to take out the garbage but give you no instructions about where to deposit it in your room, you have to find out when you take it to the lobby. All these instructions need to be posed in each room!
Todd
Todd, 4-night business trip
Verified Hotels.com guest review