I never received a text, as they indicated, with my room number and keypad access code before check-in. I ended up checking in late and having to call to get that. Once I had access to the room, the bedsheets hadn't been changed and the bed wasn't made (good amount of hair on the pillows). One of the staff there apologized and took care of it. Later, I noticed hair and a used hand towel in the bathroom, which indicated that hadn't been cleaned either, but it was too late at that point, so I had to run the shower to rinse all that out.