2/10 Poor
Nov 14, 2024
Endless Security Alarm
There was significant disruptions caused by the alarm system during our recent stay at this property. These issues affected our experience to the point that we were forced to leave early, significantly disrupting rest for my entire family.
In the morning at approximately 7:00 AM, the alarm system sounded extremely loudly and continued until around 7:30 AM, abruptly waking us. I reached out to the owner via text message at that time to notify you of the issue. Later that evening, at approximately 10:00 PM, the alarm activated once again. I sent text messages at 10:08 PM and 10:10 PM, followed by a voicemail at 10:13 PM, and also reached out via email. By 10:50 PM, having received no response, I sent a final message letting the owner know that we could no longer stay under these conditions and would be vacating the property. The owners response came at 8:41 AM the following morning, by which time we had already checked into a hotel, incurring additional costs due to the last-minute reservation.
The owner had the nerve to say I should have contacted her. As if i didn’t attempt to in numerous ways.
While we understand that unexpected technical issues can arise, the repeated disruptions and lack of timely support left us with no alternative. We are still waiting for a refund and expect none. I should hire a lawyer just on principle.
Scott
Scott, 2-night family trip
Verified Hotels.com guest review