2/10 Poor
Nov 28, 2024
WORST HOTEL IV STAYED AT
One of the worst experience, no room service everytime i ring and say hello they disconnect dont even bother to call back never cleaned our rooms 2 days in a row theynshould change the name to aurora russian hotel they love the russians they litrally run all over the place for them i thouhht its a muslim country run by muslim people but no the hotel staff moody keep everytime they think id left my wife alone they knock on my room door for nothing they knocked mt room door on Thursday snd friday altogether 14 times but when i said about cleaning they said yes yes thats it food is terrible dont even know where to start its like your staying in a room away from thr hotel they dont dpeak to you dont say anything have angry faces you ask them questions they give you replies you wanna slap them they are so lucky i was with my wife all im saying if your muslim dont go here this is aurora russian hotel and the service i got and i have proof its appalling this is a 3 star hotel nothing more no animations no heated pool no room service no cleaning of the rooms when i wanted to leave they begged and said sorry etc but im sorry this was not worth my stay at all the only nice people was the security that it i wish hotel gave me a refund i woildve moved hotels they love russians if your speaking to them and a russian walks in they make you aait and run to them like its gold WORST HOTEL EVER BIG LIARS
Verified traveler
5-night trip
Verified Hotels.com guest review