2/10 Poor
Feb 1, 2025
NOT PET FRIENDLY! Do not be deceived
The property is suppose to be pet friendly. I called 2 hours in advance of arrival to make sure it was and was confirmed by someone from I spoke to from Reception. She said it was pet friendly and that I had to pay 1,500 fee for the pet. Upon arrival with our dog, we were told that the room we booked was NOT pet friendly. We booked their most expensive 2 bedroom apartment at that. They also told us that the fee was 3,000 and not 1,500 as I was told earlier on the phone. They also asked as for our pets vaccination card which was not specified as a requirement. Of course we didnt have it because I did not know it was required. I asked to speak to a Manager who said we would be allowed to bring our pet and he waived the pet fee. Aditionally, we arrived a little after check-in time of 2pm but was told it was still being cleaned. We waited for 2 hours! and only allowed to check in at 4pm. For a hotel that advertises itself as pet friendly, their only restaurant, a coffee shop for breakfast, WAS NOT friendly. There is no outdoor space which is typical to be seated at if you have a pet. So even though our breakfast was paid for, we decided not to eat and checked out at 6:30am. I WILL NEVER go back or recommend this place to anyone.
Maria Aurea
Maria Aurea, 1-night trip
Verified Hotels.com guest review
