8/10 Very Good
Nov 11, 2024
Cleaning staff is more professional than reception
unfortunately, my experience was marred by several issues. Firstly, the reception staff were quite disappointing. They appeared lazy and often remained tucked away in the back office, showing little initiative to assist guests. Their rudeness only added to the frustration.
Additionally, I encountered a significant problem with the smoke-free policy. There were people smoking in the corridor on the 8th floor, and the smell of cigarettes permeated throughout the area, suggesting that smoking was occurring in the rooms as well. This was far from the smoke-free environment that was advertised, making my stay uncomfortable.
On a brighter note, I must commend the cleaning staff for their excellent service. They were polite, hardworking, and did their jobs exceptionally well. I especially want to highlight SAKIB, who was a true gentleman—cooperative and always willing to help. It's a pity that someone with his dedication and customer service skills isn't working at the reception, where such qualities are desperately needed.
With improvements in the reception area and better enforcement of the smoke-free policy, this hotel could significantly enhance the guest experience.
Muhammad
Muhammad, 5-night family trip
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