4/10 Fair
Nov 4, 2024
I would not recommend this property to future travelers to San Miguel - the location is good and the rooms are cute, but that's where it ends for me.
On my first night at the hotel, I checked in after the requested time, and when I entered the room, there was a worker's sweatshirt on the bed, furniture was all out of sorts, and there was a mess. He told me it was a plumbing emergency. I sent a message on WhatsApp to the staff, and they didn't know this was happening prior to my checkin (because they are not on-site, they are virtual). I had a dinner reservation so I had to quickly change and leave my things. Then, I was told I should not stay in the room overnight because the plumbing was not working in my room. They offered a location 20 minutes outside of town. Thankfully I had a friend in the city, so I stayed the night with them.
I came back the next day and the problem seemed to be fixed, however there was loud construction I was not made aware of, and I was trying to rest -- they were drilling and welding until 6pm. The virtual staff was also not aware of this.
Finally, I cannot underscore enough how bad the room smelled the entire time I was there. Every time I walked into the room, there was a stench of sewage. There is definitely below standard plumbing practices at this property, because the smell was coming through the toilet and the shower drain. Nothing was ever done about this issue.
Nora
Verified Expedia guest review
