We booked a room and the *Adventure Pass for two* (18,900 XPF TTC, ~$185 USD), which included access to the pool and motus, two cocktails, two hours of kayak or paddleboard rental, and one hour of jet skiing.
We checked in around 11 am, and the staff was friendly and welcoming. Unfortunately heavy rain started shortly after, limiting our ability to enjoy the activities. We of course understand the weather is out of the hotel’s control.
When the rain persisted we asked to switch to the *Pool Day Pass* (7,900 XPF TTC per person), which included lunch, but without the jetskies the front desk said it was not possible and didn’t provide any further explanation. We felt this was unreasonable considering the package we paid for was more expensive than the alternative and we were not asking for a refund.
We were asked several times during the heavy downpour if you would like to go jet skiing but we felt it was unsafe and undesirable given the heavy rain and lack of visibility. We asked if we could go later on if the weather cleared and were not provided a cut off time. When the rain cleared at 3:45 PM, we asked to use the jet skis at 4 PM, but were told it was too late, despite the booth being open until 6 PM.
While the staff was friendly, the lack of flexibility and communication was frustrating. We ended up paying roughly $185 USD for two cocktails and would not recommend this pass due to poor customer service.
The room was lovely and the bed comfortable.