2/10 Poor
Jan 21, 2025
Awful service and terrible accomodation
It was the worst place. The only hotel I went to that demanded that we pay a large cash deposit rather than take a credit card imprint on arrival (we had already fully paid for the accommodation when we booked the room months earlier).The concierge lied to us about opening hours and available staffing (we had to check out early to catch a flight, they said they were open, there was no one at the desk, we had to wait 20mins before they checked us out), they booked us a "taxi" where the taxi driver scammed us. The handle and lock on our toilet door was broken so we couldn't even close the toilet door when we were using it. The entrance to our building was held shut with a rubber rope, so we had to go around and use the back entrance. It was a total nightmare of a place and I would not recommend it at all.
Lisa
Lisa, 1-night trip
Verified Hotels.com guest review