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Kampala Serena Hotel

5.0 star property
Luxury hotel in Kampala with 6 restaurants and 2 bars/lounges

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Photo gallery for Kampala Serena Hotel

Stunning staircase with ornate metal accents and decorative patterns on the walls.
Relax in style with plush sofas, armchairs, and a coffee table in our elegantly furnished lobby.
Banquet hall with a stage, seating for formal events, and a high ceiling with draped fabric.
Enjoy a romantic dinner amidst lush surroundings and a serene pool.
Stunning city views from the comfort of your room, with large windows offering a glimpse of the urban landscape.
At Kampala Serena Hotel, indulge in a luxurious retreat with a free breakfast buffet and rejuvenate at the onsite spa. Enjoy poolside relaxation, an art gallery, coffee shop/cafe, garden views from the terrace and health club activities including yoga classes.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Airport transfer
  • Bar
  • Non-smoking
  • Spa
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • 6 restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Health club
  • Sauna
  • Steam room
  • Children's pool
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
  • Massage/treatment rooms

For families (6)

  • Babysitting (surcharge)
  • Children's pool
  • Private bathroom
  • Separate bathtub and shower
  • Premium TV channels
  • Garden
$189 nightly
The total price is $225
Jul 25 - Jul 26
Total includes taxes and fees

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Room

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Deluxe Room

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Pillowtop bed
  • 560 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Business Suite

Business Suite | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Business Suite

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 872 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room

Executive Room | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Executive Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Pillowtop bed
  • 560 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Superior Room

9.6 out of 10
Exceptional
(13 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Pillowtop bed
  • 506 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Room, Courtyard View

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Superior Room, Courtyard View

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Pillowtop bed
  • 506 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Room, Courtyard View

Deluxe Room, Courtyard View | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Deluxe Room, Courtyard View

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Pillowtop bed
  • 560 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Relax in a tranquil outdoor space surrounded by lush greenery and comfortable seating.

Sheraton Kampala Hotel

  • Pool
  • Spa
  • Airport transfer
  • Free parking
8.2 out of 10, Very Good, 202 reviews
The price is $203
$170 nightly
$203 total
Total includes taxes and fees
Jul 19 - Jul 20
Sheraton Kampala Hotel
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About the neighborhood

Map
Kintu Road, Kampala, 256

What's nearby

  • Uganda Golf Course - 10 min walk - 0.9 km
  • Makerere University - 2 min drive - 2.3 km
  • The Acacia Mall - 3 min drive - 2.2 km
  • Uganda National Museum - 3 min drive - 1.9 km
  • Embassy of the United States - 3 min drive - 3.0 km

Getting around

  • Entebbe Intl. Airport (EBB) - 39 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪The PUB - ‬11 min walk
  • ‪Yujo Izakaya - ‬6 min walk
  • ‪Garden City Rooftop - ‬10 min walk
  • ‪Lotus Mexicana Cantina and Beach Bar - ‬4 min walk
  • ‪Asian Fusion Restaurant - ‬8 min walk

About this property

Kampala Serena Hotel

Enjoy your visit to Kampala with a stay at Kampala Serena Hotel. You can visit the spa to be pampered with deep-tissue massages, body wraps, or aromatherapy, and The Pearl Restaurant, one of 6 restaurants, serves French cuisine and is open for lunch and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an outdoor pool, and a poolside bar.

Languages

English, French

At a glance

DONE

Hotel size

    • 152 rooms
    • Arranged over 6 floors
DONE

Arriving/Leaving

    • Check-in start time: noon; Check-in end time: 6:00 PM
    • Express check-in available
    • Late check-in subject to availability
    • Check-out time is 10 AM
DONE

Special check-in instructions

    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
    • If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Children

    • Babysitting*
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Free onsite valet parking
    • Wheelchair-accessible parking on site
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • 6 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Coffee shop
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children's pool
  • Babysitting (surcharge)
  • Children's menu
  • Baby bath

What to do

  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Winery release events

Working away

  • Business center
  • 16 meeting rooms
  • Conference center (10290 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • Built in 2003
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • An outdoor pool
  • Art gallery on site
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall
  • Art Deco architecture

Accessibility

  • Elevator
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Low-height counter/sink
  • Grab bar near toilet

Room amenities

Be entertained

  • 32-inch Smart TV
  • Premium satellite channels
  • Pay movies

Home comfort

  • Air conditioning
  • Minibar
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Pillowtop mattress

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free weekday newspapers
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Free bottled water
  • Highchair

More

  • Daily housekeeping
  • In-room safe
  • Local maps

Special features

Spa

Serena Maisha Spa has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

The Pearl Restaurant - Overlooking the garden, this fine-dining restaurant specializes in French cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Explorer Italian Bistro - Overlooking the garden, this restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
The Lakes Restaurant - Overlooking the garden, this restaurant specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Open daily.
Pool Side Restaurant - This poolside restaurant serves lunch and dinner. A children's menu is available. Open daily.
Champagne Bar - This Champagne bar serves light fare only. Open select days.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of UGX 242750 per person (one-way)

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for UGX 150.0 per day

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 6:00 PM
  • Guests under 18 years old are not allowed in the health club
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, JCB International
Property Registration Number 61491

Also known as

Hotel Kampala
Hotel Kampala Serena
Hotel Serena Kampala
Kampala Hotel
Kampala Hotel Serena
Kampala Serena
Kampala Serena Hotel
Serena Hotel Kampala
Serena Kampala
Serena Kampala Hotel
Kampala Serena Hotel Hotel
Kampala Serena Hotel Kampala
Kampala Serena Hotel Hotel Kampala

Frequently asked questions

Does Kampala Serena Hotel offer free cancellation for a full refund?

Yes, Kampala Serena Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Kampala Serena Hotel?

Yes, there's an outdoor pool and a children's pool. Guests have pool access from 6:00 AM to 6:00 PM.

Are pets allowed at Kampala Serena Hotel?

Sorry, pets aren't allowed.

Is parking offered on site at Kampala Serena Hotel?

Yes, there's free self and valet parking.

Is airport shuttle service offered by Kampala Serena Hotel?

Yes, an airport shuttle is available. The charge is UGX 242750 per person one-way.

What are the check-in and check-out times at Kampala Serena Hotel?

Check-in start time: noon; Check-in end time: 6:00 PM. Check-out time is 10 AM. Express check-in is available.

What is there to do at Kampala Serena Hotel and nearby?

Onsite recreation at Kampala Serena Hotel includes fitness classes, Pilates, and yoga. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Kampala Serena Hotel also has 2 bars and a sauna, as well as a steam room and a garden.

Are there restaurants at or near Kampala Serena Hotel?

Yes, there are 6 onsite restaurants, featuring French cuisine, garden views, and poolside dining.

What's the area around Kampala Serena Hotel like?

Kampala Serena Hotel is in Nakasero, a short 8-minute walk from Uganda Golf Course and 11 minutes' walk from The Parliament of the Republic of Uganda.

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Kampala Serena Hotel Reviews

Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Popular mentions

Room
Restaurant
Bed
Service staff
Cities

What guests liked

  • The pool was well above expectations, with a waterfall and greenery. (3 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

8/10 Very good

Breakfast is best part

Nice hotel. Breakfast is very nice. The chef made a fantastic omelette and the cappuccino was good.
V A, 2-night trip

10/10 Exceptional

The Kampala Serena never dissapoints. Great service, nice, comfortable and wide rooms and great food served by very friendly professionals.
Momodou, 3-night trip

6/10 Good

Nice building

Clean hotel. Nice pool.Good food $$$ Service is excellent. Don't use hotel's transportation
Martin, 2-night trip

10/10 Exceptional

beautiful hotel

so comfortable and clean. Shower was wonderful. Plan on coming back again!
Kim, 1-night trip

10/10 Exceptional

This is a lovely upscale property in the city centre of Kampala. It is within a short drive from the town's business centre and nicest international standard restaurants. The hotel itself is very nice, with top notch security, good food and nice rooms. We really enjoyed the Swimming Pool which is well above anything we expected, with its waterfall and greenery.
Nassim, 1-night trip

10/10 Exceptional

Nice, clean and quiet environment!. Room service is great.
Annette, 2-night trip

10/10 Exceptional

The best place to stay in Kampala. Beautiful safe the best breakfast in Uganda. I always love this place when I come here.
michael, 2-night trip

8/10 Very good

I had a good experience but the room I got had no reliable access to WiFi . The food is ok and most of the staff were friendly and helpful
Elizabeth, 4-night trip

10/10 Exceptional

Simply excellent place to stay
Momodou, 2-night trip

10/10 Exceptional

Exceptional Service!
Maddaline, 6-night trip

10/10 Exceptional

Very clean and excellent service. Will stay here in the future for sure.
Charles, 6-night trip

8/10 Very good

Had some issues with the lighting in the room and takes forever for the water to warm but overall an excellent place to stay! The staff is amazing in every way!!I I will book again with Serena on my next trip to Uganda.
David, 8-night trip

10/10 Exceptional

Simply the best place to stay in Kampala
Momodou, 1-night trip

10/10 Exceptional

The steam bath too old
FARUK, 2-night trip

10/10 Exceptional

Great
Khalil, 1-night trip

8/10 Very good

food was good, staff were very professional and helpful. Buffet was outstanding and the chefs were quite happy to explain the dishes and help me explore Ugandan food. The gym is well equipped.
Cheikh, 7-night trip

10/10 Exceptional

Beautiful property
Faridah, 4-night trip

10/10 Exceptional

A very nice hotel with friendly and professional staff. We will definitely come back again
3-night trip

8/10 Very good

A lush oasis

Great location, beautiful grounds - a lush oasis in the middle of the city. Service excellent, especially in executive lounge. Food offering not brilliant but still good enough.
Richard, 4-night trip

10/10 Exceptional

Beautiful Property

Great hotel and beautiful setting. My only issue was that the bed was not that comfortable so I had a bit of difficulty sleeping.
Tijuana, 2-night trip

8/10 Very good

The grounds and professional staff
Deve, 3-night trip

4/10 Fair

I like
Mumbere, 1-night trip

6/10 Good

Beautiful and classy but please please change or update your pillows. Someone booking a good room means they want a good rest. It’s terrible when you can’t sleep because you can feel the age lumps in your pillows. Everything else was great!
Shaheen Abdulgani A., 2-night trip

10/10 Exceptional

This is a luxurious hotel, with beautiful grounds and pools. The Deluxe rooms are large and have everything you might need including a huge desk and a sitting area; the beds are very comfortable, and the bathroom has a bathtub and a shower. I loved the service provided by the staff at the Lakes Restaurant, especially Yona. In general, the staff were very professional and friendly. They made us feel welcomed. There is really nothing to dislike about Serena. My son loved our weekend here.
Sandra, 2-night trip

2/10 Poor

Honest Review of This Hotel I want to share my honest experience at this hotel. From the moment I stepped in, I was met with a strong unpleasant odor in the lobby, which was extremely hot because they don’t turn on the AC. The price was outrageous—$280 per night—which is completely overcharged for what this hotel offers. The power went out, the furniture and facilities are outdated, and it feels like a hotel from the 1970s or 1980s, not 2025. One major issue was mosquitoes in the lobby, likely due to open doors and lack of air conditioning. I stayed for a week and ended up paying over $3,000 USD. On top of that, when I had a guest who wanted to use the swimming pool, the hotel refused, saying I had to pay $29—which they never informed me about in advance. The carpet smelled awful, giving off a haunted house vibe, and the bathroom was old and in serious need of renovation. The worst part? I found a cockroach on the buffet one morning. When I asked a waiter about it, they simply dismissed my concern. Overall, this hotel was dirty, outdated, overpriced, and had terrible service. I would never recommend staying here
ADAM, 7-night trip