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Lake Kivu Serena Hotel

4.0 star property
Beachfront hotel in Gisenyi with spa and outdoor pool

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Lake Kivu Serena Hotel

Exterior
Lobby sitting area
Breakfast, lunch, dinner served; British cuisine
Junior Suite | In-room safe, free cribs/infant beds, free WiFi, bed sheets
Junior Suite | In-room safe, free cribs/infant beds, free WiFi, bed sheets

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Pool
  • Airport transfer
  • Bar
  • Gym
  • 24/7 front desk
  • Spa
The price is $213
includes taxes & fees
$180 per night
Dec 8 - Dec 9

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Double Room

Standard Double Room | In-room safe, free cribs/infant beds, free WiFi, bed sheets

Standard Double Room

Highlights

Air conditioning
Free cribs/infant beds
LCD TV
Bathrobes
Private bathroom
Hair dryer
Free bottled water
Satellite channels
  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Twin Room

Family Twin Room | In-room safe, free cribs/infant beds, free WiFi, bed sheets

Family Twin Room

Highlights

Air conditioning
Free cribs/infant beds
LCD TV
Bathrobes
Private bathroom
Hair dryer
Coffee/tea maker
Free bottled water
  • 269 sq ft
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite

Junior Suite | In-room safe, free cribs/infant beds, free WiFi, bed sheets

Junior Suite

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LCD TV
Separate bedroom
Bathrobes
Private bathroom
Hair dryer
  • 431 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed

Similar properties

View from property

Gorillas Lake Kivu Hotel

Pool
Airport transfer
Free parking
Free WiFi
7.4 out of 10, Good, (36)
The price is $96
includes taxes & fees
$81 per night
Dec 2 - Dec 3
Gorillas Lake Kivu Hotel
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Reviews

8.8

Excellent

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Exceptional

I did NOT want to leave…. Thats all I’ll say.
Matthew, 1-night romance trip
Verified Orbitz guest review

10/10 Exceptional

Lovely hotel. Very relaxing and ina nice neighborhood.
Ryan, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Timothy, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

The Serena Hotel in Lake Kivu was lovely. We had a great room with a lake view. Since we traveled with a guide we did not use any of the extra guest services but we did take a boat ride out to the Nyamyumbo hot springs which was quite an experience. The opposite of a hotel spa! Staff were very pleasant and accommodating. I would recommend this hotel!
Catriona, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

David, 1-night trip
Verified Hotels.com guest review

6/10 Good

Great lake view, beautiful landscape and relaxing place. It was a nice stop after hiking Volcano National Park. The property is a bit outdated. Carpet and chairs in our room had lots of stains. Bathroom door was dusty, but shower (hot water & pressure) was good.
YOUKYOUNG, 1-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Enjoyed the stay on the serene , quiet and scenic environment. The service and hotel dining is great
Murithi, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Georgia, 4-night trip
Verified Expedia guest review

10/10 Exceptional

The staff are really good. They provide high level customer care.
3-night family trip
Verified Expedia guest review

8/10 Very Good

Would recommend
Adeola, 3-night trip with friends
Verified Expedia guest review

8/10 Very Good

Hotel is run down with most in-room amenities in bad shape. Food was decent
Michal, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Everything was as expected from a 4 to 5 star hotel.
Rosemarie Jeanne, 4-night trip
Verified Expedia guest review

8/10 Very Good

Nice and comfortable
Aderemi, 1-night business trip
Verified Hotels.com guest review

8/10 Very Good

Always love the Serena, especially for the pool + beachfront and excellent breakfast. Rooms are a bit dated (small, older TVs and AC units) but they recently updated to new mattresses and all rooms have balconies. Also the grounds are beautiful!
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Alexander, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

The staff were courteous, very solicitous, and helpful at every turn. Perched on the lake, the location of the property is superb.
1-night family trip
Verified Orbitz guest review

2/10 Poor

There is nothing in the rooms listen in the booking list. Even not a hairdryer or a toothbrush available in the bathrooms.
Raz, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Staff very helpful and supportive. Special the receptionist called Love she was magnificent and very supportive. Breakfast was excellent variety of different types of food and excellent taste. All the staff were excellent and excellent location with private beach. The hotel required to be upgraded to modern style
2-night romance trip
Verified Expedia guest review

4/10 Fair

It was loud the two days I was there . Music blaring from 730 am until 830 pm. It’s not a place to go if you need down time like I did
2-night trip
Verified Expedia guest review

6/10 Good

Place is ok stay overnight but nothing special. Location is nice.
1-night trip with friends
Verified Expedia guest review

4/10 Fair

serena
The hotel is perfect but the restaurant is not clean have been ill all the 2 days due to the food intoxication certainly fish not fresh
lionel, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Cant wait to come back!
What a great spot! Three nights = total relaxation. Gorgeous room (upgraded to a suite!), fabulous pool, great breakfast included and wow was Leon Munyeshuri a super accommodating front desk assistant manager. Thanks for making the stay truly unforgettable!
Jill, 3-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

8/10 Very Good

The property and staff were very good BUT the mattresses and pillows were not.....it’s too bad because everything else was good especially the food. Maybe they will get enough negative reviews about their mattresses to do something
2-night family trip
Verified Expedia guest review

10/10 Exceptional

Will go again
I had a great time and was extremely well looked after, Duncan the GM offered an upgrade which was very welcome. Leon and Loce at the Front Desk were also eye helpful assisting me with scanning and copying of documents. Philbert in the restaurant was most attentive along with all of his colleagues - all in all a great stay and well worth it.
Jack, 3-night business trip
Verified Hotels.com guest review