If the app hadn't reminded in an email, I'd never have guessed it was 1 star. Very large room, as quiet as possible in the middle of a busy city, kettle, safe, hairdryer, tv all as stsndard (no cups but we were given some when we asked), towels changed in line wuth eco policies but room cleaned daily. The beds felt a little too soft but that could be a personal preference, but that's my only gripe.